“…While transactional lending techniques and hard data are more appropriate for transparent firms and during tranquil periods, relationship lending technologies and soft information are employed with opaque borrowers suffering from more intense information asymmetries (Stein, 2002;Bartoli et al, 2013) and may become especially valuable towards the generality of borrowers when a systemic crisis magnifies information asymmetries (Beck et al, 2015;Ferri et al, 2001). 1 In fact, hard information is less reliable in predicting firm risk profile under uncertainty, whereas continuously updated soft information is better targeted to borrowers' characteristics (Rajan, 1992;Stein, 2002;Berger and Udell, 2006;Rajan et al, 2015).…”