WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office

Omar, Omar

doi:10.21833/ijaas.2017.09.015

Cited by 6 publications

(7 citation statements)

References 12 publications

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“…Several studies have discussed about the use of WhatsApp application. The results of these studies include WhatsApp group can be used as a media campaign [8], WhatsApp group is used as a communication media in government organizations [9], Utilization of WhatsApp in measuring employee satisfaction in balancing work and life [10], WhatsApp application is used to expedite the learning process [11], the use of WhatsApp in increasing public awareness in the health sector [12], WhatsApp as a coordination media in Campaign activities [13], and propaganda media [14].…”

Section: Methodsmentioning

confidence: 99%

WhatsApp Group Application: Increasing or Decreasing The Closeness

Hafiar¹,

Herman²,

Tarifu³

et al. 2020

Proceedings of the the 3rd International Conference on Advance &Amp; Scientific Innovation

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The contestation of presidential elections tends to color the content of public talks. This includes students from the Faculty of Social and Political Sciences, at Halu Oleo University, which is channeled through WhatsApp Group (WAG). Differences in the choice between users often lead to conflict. Therefore, this article aims to describe the merger and number of WAGs that are followed, conflicts that occur in the WAG, acts of leave groups conducted by WAG members, as well as comments given after the leave group event by one of the members related to the conflict. The method used in this study is using the quantitative descriptive method, where data is collected through questionnaires to 201 respondents as samples, observations, and interviews to selected samples. The results showed that most students attended a number of WAGs. In some WAGs that followed, there were conflicts relating to presidential elections which led to the leave group action conducted by WAG members. The debate and conflict that occurred on the WhatsApp group, showed that as a communication media, WhatsApp Group had a role in increasing, while reducing the level of closeness among group members. Even though the initial goal of group formation was based on the desire to establish closer communication between members who were friends and partners. The awareness of members on the initial purpose of forming WAG is expected to minimize possible conflicts in the WAG, so that the conditions of relations between members can be harmonious

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Section: Methodsmentioning

confidence: 99%

WhatsApp Group Application: Increasing or Decreasing The Closeness

Hafiar¹,

Herman²,

Tarifu³

et al. 2020

Proceedings of the the 3rd International Conference on Advance &Amp; Scientific Innovation

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“…With the development of such applications, WhatsApp has begun to be used for other purposes as well as for personal use. The use of WhatsApp and other social media tools makes it easier for people to communicate and share information with no limits (Omar et al, 2017). In terms of instant messaging, WhatsApp has increasingly become a powerful communication tool that administrators recurrently prefer in today's organizations (Uzun and Uluçay, 2017).…”

Section: Using Whatsapp In Communicationmentioning

confidence: 99%

Yönetsel Amaçla Kurulmuş WhatsApp Gruplarının Akademisyenler Tarafından Değerlendirilmesine Yönelik Bir Durum Çalışması

Elçi

Seçkin

Doğan

2022

Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi

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Technological developments have enabled the traditional nature of communication to evolve into group messaging. These developments gained momentum amid the COVID-19 process and brought instant messaging and social media communication to the forefront. WhatsApp, one of the most commonly used instant messaging applications for informal communication, has also started being favored more for formal communication in organizational management. WhatsApp has become a powerful professional communication tool that organizational administrators preferred, has become to serve organizational purposes as an alternative to formal information and document sharing platforms. This study aims to investigate whether WhatsApp messaging effectively serves organizational purposes in higher education, and evaluates how it is perceived and utilized by academicians. This case study is a type of qualitative research where the data collected from the workgroup are analyzed by descriptive analysis to obtain findings. Five main themes are derived from the analysis; namely group structure and characteristics, communication, cooperation, psycho-social impact, negative opinions, and related ten sub-themes were detected. According to the results derived from the study, the participants expressed mostly positive and some negative perceptions regarding the communication made through the WhatsApp groups established for administrative purposes.

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“…For example, Trotter [10] identified herd instinct as one of the primary instincts along with self-preservation, nutrition, and reproduction. Freud [11] suggested an individual's tendency to follow the masses ("Herabsinken zum Massenindividuum"). Subsequently, the studies of the influence of a group on the decisions or actions of an agent entered the disciplines of economics, sociology, and psychology.…”

Section: Social Influence Theorymentioning

confidence: 99%

Understanding the Usage of Whatsapp Among Malaysian Employees Through the Lens of Social Influence Theory

Mustaffa¹,

Soh²,

Bakar³

et al. 2018

IJET

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The study examines the social influence factors that affect the intention for using WhatsApp application among employees in a Malaysian organisation. The objectives of the study are to ascertain the reasons for the employees to currently use WhatsApp and to examine the factors that affect the use of WhatsApp based on Social Influence Theory perspective. The nature of the study's methodological design was qualitative. The main instruments for data collection were focus group discussions and in-depth interviews. Purposive sampling technique was adopted to ensure that the employees chosen had the relevant knowledge about WhatsApp. The findings indicated that compliance, internalization and identification were three important social factors that could influence the employees to use WhatsApp in their routine work as predicted by Social Influence Theory. This study contributes some insights regarding the factors that can contribute to the usage of social media and strengthen the ideas of Social Influence Theory in Malaysian context.

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WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office

Cited by 6 publications

References 12 publications

WhatsApp Group Application: Increasing or Decreasing The Closeness

WhatsApp Group Application: Increasing or Decreasing The Closeness

Yönetsel Amaçla Kurulmuş WhatsApp Gruplarının Akademisyenler Tarafından Değerlendirilmesine Yönelik Bir Durum Çalışması

Understanding the Usage of Whatsapp Among Malaysian Employees Through the Lens of Social Influence Theory

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