2022
DOI: 10.17576/jkmjc-2022-3802-17
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WhatsApp Conversations and Relationships: A Focus on Digital Communication Between Parent-Teacher Engagement in a Secondary School in Putrajaya

Abstract: Long before Covid-19 transitioned in our lifestyle and the ‘New Normal’ began, digital communication through instant messaging application in smartphones has been used over the conventional way of communicating in Malaysia. WhatsApp is the most preferred application when it comes to communicating with peers, friends and family and that is also true for schools in Malaysia, especially in the Klang Valley. The present study aims to investigate the use of digital communication focusing on parent-teacher engagemen… Show more

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Cited by 3 publications
(5 citation statements)
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“…When accessing the internet, informants also use campus Wi-Fi because it is included in the facilities; Filipino students use Wi-Fi at home because it is much cheaper than buying mobile data, so they decide to set up a Home Wi-Fi at the start of online classes in the Philippines. However, the challenges for teachers (Johari et al, 2022) with the extensive use of digital communication, namely an increase in stress, message disruption, and misuse of working time, could burden some teachers.…”
Section: Resultsmentioning
confidence: 99%
“…When accessing the internet, informants also use campus Wi-Fi because it is included in the facilities; Filipino students use Wi-Fi at home because it is much cheaper than buying mobile data, so they decide to set up a Home Wi-Fi at the start of online classes in the Philippines. However, the challenges for teachers (Johari et al, 2022) with the extensive use of digital communication, namely an increase in stress, message disruption, and misuse of working time, could burden some teachers.…”
Section: Resultsmentioning
confidence: 99%
“…However, in Malaysia, parent-teacher communication typically takes the form of traditional verbal and written communication (Johari et al, 2022). Even with this fast-paced technology development, when the usage and utilisation of smartphones by Malaysian people at all socioeconomic levels are increasing rapidly, digital communication among parents and teachers is still in the infancy phase (Johari et al, 2022).…”
Section: Digital Communication In Malaysia and Teachers' Work-life Ba...mentioning
confidence: 99%
“…With WhatsApp, parents could respond to the information presented, and teachers and parents could contact them whenever convenient. The WhatsApp group, according to teachers, allows them to ask for parents' help in reminding pupils to do their homework and other assignments, exchanging solutions and speaking with their children (Johari et al, 2022). These advantages of WhatsApp groups have significantly improved parents' and teachers' communication.…”
Section: Fostering Cooperation Between Parents and Teachersmentioning
confidence: 99%
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“…Digital platforms have the potential to elevate educational quality, as they can be continually optimized through data-driven algorithms, ensuring they remain adaptable to unique needs and evolving standards [14]. This applies to parents using digital apps for interactive, mobile, and smart information access, enjoying these experiences [15]. They select their preferred platform to find media that meets their parenting and education needs.…”
Section: Relationship Between Digital Platforms and Parental Involvementmentioning
confidence: 99%