What Needs Tell Us about User Experience

Wiklund-Engblom, Annika; Hassenzahl, Marc; Bengs, Anette; Sperring, Susanne

doi:10.1007/978-3-642-03658-3_71

Cited by 22 publications

(10 citation statements)

References 7 publications

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“…10], [11], [12], [42] as well as positive (user) experiences [cf. 19], [20], [22], [23], [26]. The findings also imply that there are individual differences Interaction Design and Architecture(s) Journal -IxD&A, N. 36, 2018, pp.…”

Section: Discussionmentioning

confidence: 85%

“…In order to design for positive and meaningful experiences, we applied the theory of Experience Design using fundamental human needs [22] as a starting point for the design process. A needs perspective tries to clarify where the emotion, motivation, and meaning comes from [15], [26] and makes it easier to address meaningful experiences in specific contexts for specific target groups [26]. We used a research-based UCD method, in which focus group interviews with targeted end users were conducted at the front-end of the design process.…”

Section: Discussionmentioning

confidence: 99%

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Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

Bengs¹,

Hägglund²,

Wiklund-Engblom³

2018

IxD&A

Self Cite

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The current article addresses the issue of how to design for meaningful experiences of wellbeing and social inclusion, supported by information and communication technology, among older adults. This is done with regard to a background study conducted for the purpose of collecting end user needs in order to inform design choices. Our design approach is influenced by the theory of Experience Design, in which design should be aimed at creating specific experiences. These experiences are considered to derive from a limited number of fundamental human needs. The study is framed as design research using the methodology of user-centred design as a guide for the creative process. Semi-structured focus group interviews were conducted with 25 older adults, identifying needs of autonomy, competence, relatedness, physical thriving, security, pleasure and stimulation. Design goals were set based on these needs and three interventions were designed and implemented accordingly.

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Section: Discussionmentioning

confidence: 85%

Section: Discussionmentioning

confidence: 99%

Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

Bengs¹,

Hägglund²,

Wiklund-Engblom³

2018

IxD&A

Self Cite

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“…Supporting Self Determination Needs: Features were added to the recommender to support the specific self determination theory needs dictated by each experimental group. First, the features that can be used to support each of the three needs were identified from the literature [47,48,49,50,51].…”

Section: Methodsmentioning

confidence: 99%

Encouraging Password Manager Adoption by Meeting Adopter Self-Determination Needs

Alkaldi¹,

Renaud²

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Password managers are a potential solution to the password conundrum, but adoption is paltry. We investigated the impact of a recommender application that harnessed the tenets of self-determination theory to encourage adoption of password managers. This theory argues that meeting a person's autonomy, relatedness and competence needs will make them more likely to act. To test the power of meeting these needs, we conducted a factorial experiment, in the wild. We satisfied each of the three self-determination factors, and all individual combinations thereof, and observed short-term adoption of password managers. When all self-determination factors were satisfied, adoption was highest, while meeting only the autonomy or relatedness needs individually significantly improved the likelihood of adoption.

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“…This applies to user experiences across life domains, including those in leisure and work activities [61]. Moreover, because they address the content of these experiences, psychological needs can be used as a basis for categorizing and distinguishing positive user experiences [62]. A needs typology provides designers with a lexicon of psychological needs they can use when communicating with clients, within design teams and with end-users and other stakeholders.…”

Section: Design Opportunitiesmentioning

confidence: 99%

Beyond Maslow’s Pyramid: Introducing a Typology of Thirteen Fundamental Needs for Human-Centered Design

Desmet

Fokkinga

2020

MTI

101

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This paper introduces a design-focused typology of psychological human needs that includes 13 fundamental needs and 52 sub-needs (four for each fundamental need). The typology was developed to provide a practical understanding of psychological needs as a resource for user-centered design practice and research with a focus on user experience and well-being. The first part of the manuscript briefly reviews Abraham Maslow’s pioneering work on human needs, and the underlying propositions, main contributions and limitations of his motivational theory. The review results in a set of requirements for a design-focused typology of psychological needs. The second part reports on the development of the new typology. The thirteen needs were selected from six existing typologies with the use of five criteria that distinguish fundamental from non-fundamental needs. The resulting typology builds on the strengths of Maslow’s need hierarchy but rejects the hierarchical structure and adds granularity to the need categories. The third part of the paper describes three examples of how the need typology can inform design practice, illustrated with student design cases. It also presents three means for communicating the need typology. The general discussion section reflects on implications and limitations and proposes ideas for future research.

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What Needs Tell Us about User Experience

Cited by 22 publications

References 7 publications

Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

Encouraging Password Manager Adoption by Meeting Adopter Self-Determination Needs

Beyond Maslow’s Pyramid: Introducing a Typology of Thirteen Fundamental Needs for Human-Centered Design

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