What is Venmo? A descriptive analysis of social features in the mobile payment platform

Acker, Amelia; Murthy, Dhiraj

doi:10.1016/j.tele.2020.101429

Cited by 40 publications

(26 citation statements)

References 14 publications

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“…For example, it has been found that the interaction design and the infrastructure involved in the payment technology can drive social interactions (Ferreira & Perry, 2019). Mobile wallets and payment services, especially social payment services like Venmo that facilitate features like peer-to-peer lending, bill splits and other similar features, bring in elements of social engagement (Acker & Murthy, 2020) and this is something that needs to be further researched in depth. Hedonic aspects of technology products tend to increase engagement and thereby continuance intention.…”

Section: Discussionmentioning

confidence: 99%

Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Xavier

Zakkariya

2021

Colombo Bus. J

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Mobile wallets are novel and is commanding attention globally as an alternative means of payment. As far as any technology is concerned, continued usage of the system is far more important than its initial adoption, on which prior literature has concentrated upon. The purpose of this study is to examine the factors that predict a mobile wallet user's usage continuance intention. The study, based on a valence framework, analyses the effect of the various dimensions of valence, namely the effect of positive valence (hedonic value, utilitarian value, monetary value and social value) and negative valence (perceived risk) on the usage continuance intention of mobile wallet users in Kerala. Data was collected from 134 participants through a self-administered online questionnaire, and variance based PLS-SEM was used for analysis. The results of the study indicate that both positive and negative valence significantly predicted the usage continuance intention.

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Section: Discussionmentioning

confidence: 99%

Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Xavier

Zakkariya

2021

Colombo Bus. J

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“…Of note is the trend of mobile payment platforms and apps that blend financial payments and social media capabilities. This facilitation of social transactions (Acker and Murthy, 2020) is particularly accompanied by vibrant emoji usage (Barbieri et al, 2018). This practice provides new forms of social interaction, and though there is rich literature emerging around mobile payment platforms, there is a dearth of studies exploring the increasing prevalence of emoji and payments, providing us with a gap to explore their intersection.…”

Section: Introductionmentioning

confidence: 99%

“…Furthermore, features such as tap/text to pay, smartphone sensors, or importing existing metadata stored on a mobile phone enable a more “seamless” experience and encourage new practices such as the exchange of special monies, gifts, and jokes (Ferreira et al., 2015; Pritchard et al., 2015). As Acker and Murthy (2020) note, this enables transactions to facilitate new forms of social communication beyond strict financial exchange.…”

Section: Introductionmentioning

confidence: 99%

“…Starting to type “Halloween,” for instance, would immediately result in an array of three co-occurring emojis (Candy , Skull , and Pumpkin ). As Acker and Murthy (2020) note, some of these sequences of emoji and text are readily discernible and other combinations yield group-level and subcultural meanings that manifest in unique sociolinguistic expressions. A simple representation has been given in Figure 1, where a transaction is being made for taking part in an activity involving running and rock-climbing.…”

Section: Introductionmentioning

confidence: 99%

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Understanding the meaning of emoji in mobile social payments: Exploring the use of mobile payments as hedonic versus utilitarian through skin tone modified emoji usage

et al. 2020

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Despite research establishing emojis as sites of critical racial discourse, there is a paucity of literature examining their importance in the increasingly popular context of mobile payments. This is particularly important as new forms of social payment platforms such as Venmo bridge the seamlessness of mobile payments with the vibrant communicative practices of social networks. As such, they provide a unique medium to examine how emojis are used within the context of digital consumption, and by extension, self-representation. This study analyzes approximately 325 million public transactions on the U.S. payment platform Venmo to understand whether emoji usage in mobile payments is more hedonic or utilitarian. We then explore how race is represented across emoji usage on Venmo via tone-modified emojis, a subset of emojis whereby users can choose a skin tone. We found that while emojis in general are used for more hedonic purposes than utilitarian ones, darker tone-modified emojis indicate a proportionately higher use in hedonic consumption as compared to lighter tone-modified emojis, and also show a higher representation of utilitarian categories in transactions. Thematic analysis revealed that subsets with darker tone-modified emojis have a greater lexical variety and engage in more playful uses of emoji in mobile payments

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“…like Venmo[1,2,9], or the representation of digital gifts on live-streaming. But what kind of 'talk' may be valued in creative transactions?…”

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confidence: 99%

Creative Transactions: Special Digital Monies in ‘Break Kickstarter’ Crowdfunding Campaigns

Elsden

Morgan

Speed

2021

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

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This paper conceptualizes 'creative transactions' -payment for creative work -as a rich site for the study, design and innovation of new financial technologies, and 'special digital monies'. For most, creative labor remains highly precarious and underfunded and those working in the creative industries frequently rely on diverse forms of funding for their work. As a case study, we draw on a corpus of 87 'Break Kickstarter' crowdfunding campaigns, where project creators were encouraged to break conventions and "rethink what a Kickstarter campaign can be". By studying how these innovative projects broke fundraising conventions and experimented with the transactional attributes of a Kickstarter campaign, we show how they reconfigured the payment for creative work, and developed new relations between creators and their audiences. Drawing on these analyses, we derive new ideas and opportunities for the design of special digital monies to support novel creative transactions beyond crowdfunding campaigns.CCS Concepts: • Human-centered computing → Interaction design theory, concepts and paradigms; Empirical studies in interaction design.

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What is Venmo? A descriptive analysis of social features in the mobile payment platform

Cited by 40 publications

References 14 publications

Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Understanding the meaning of emoji in mobile social payments: Exploring the use of mobile payments as hedonic versus utilitarian through skin tone modified emoji usage

Creative Transactions: Special Digital Monies in ‘Break Kickstarter’ Crowdfunding Campaigns

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