What Is Empathy?

Yaseen, Zimri S.; Foster, Adriana

doi:10.1007/978-3-030-29876-0_1

Cited by 7 publications

(9 citation statements)

References 37 publications

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“…Patients' empathic opportunities can be summarized in three main verbal manifestations: emotion (e.g., I'm scared), challenge (e.g., I can't go to work because of my back pain) or progress (e.g., we got married) (Bylund & Makoul, 2002. If patients' need for empathy is met, their health outcomes and doctor-patient satisfaction can improve (Kerasidou, 2020;Yaseen & Foster, 2020).…”

Section: Introductionmentioning

confidence: 99%

The Empathic Communication Analytical Framework (ECAF): A multimodal perspective on emotional communication in interpreter-mediated consultations

et al. 2021

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Empathic communication (EC) in healthcare occurs when patients express empathic opportunities, such as emotions, to which doctors respond empathically. This interactional process during which participants try to achieve specific communicative goals (e.g., seeking and displaying empathy) serves as a context in which doctors and patients perform verbal and nonverbal actions and collaboratively co-construct meaning. This applies to interpreter-mediated consultations (IMCs) too, where interpreters perform additional actions of a similar kind. However, there is a dearth of research on the ways in which participants perform these actions in the context of EC, and how these actions in turn help (re)shape the context of EC in IMCs (Theys et al., 2020). To date, any tools for studying EC investigate participants’ actions in isolation, without studying them in the context of EC or in relation to the participants’ awareness of their own and others’ ongoing interactions. In this article, we present the Empathic Communication Analytical Framework (ECAF). The tool draws on valid, complementary analytical tools that allow for a fine-grained, three-level multimodal analysis of interactions. The first level of analysis allows for instances of EC in spoken language IMCs to be identified and for participants’ verbal actions in the context of EC to be studied. The second level allows analysts to investigate participants’ verbal and nonverbal actions in the previously identified context of EC. The third level of analysis links the participants’ concurrent verbal and nonverbal (inter)actions to their levels of attention and awareness and shows how participants’ actions are shaped and in turn help to reshape the context of EC in IMCs. In this article, we present the various levels of the ECAF framework, discuss its application to real-life data, and adopt a critical stance towards its affordances and limitations by looking into one excerpt of EC in IMCs. It is shown that the three distinct yet interconnected levels of analysis in the ECAF framework allow participants’ concurrent multimodal interactions in the context of EC to be studied.

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Section: Introductionmentioning

confidence: 99%

The Empathic Communication Analytical Framework (ECAF): A multimodal perspective on emotional communication in interpreter-mediated consultations

et al. 2021

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“…However, in the case of vulnerable and potentially traumatised clients, practices like offering advice, emotional support or explanations run counter to the principles of trauma-informed interpreting, as they effectively undermine the power and autonomy of the other parties. It is thus imperative that, aside from general interpreting skills, within the context of trauma-informed interpreting, interpreters develop what Yaseen and Foster (2019) call "cognitive empathy" (p. 7). As human beings, interpreters cannot simply turn off their natural empathic response-which, the study indicates, plays an important role in promoting positive outcomes.…”

Section: "I Prefer [An Interpreter Who Is] Friendly and Kind"mentioning

confidence: 99%

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Campanella

2023

Interpreting and Society

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Refugee-background communities have been a significant part of Aotearoa New Zealand’s multicultural population for decades. Despite the documented relevance of communication for newly arrived refugees, local reports over the years have found significant gaps in effective communication between culturally and linguistically diverse (CALD) populations and public service providers. This article presents findings from a study exploring interpreting in refugee contexts (IRCs) in Aotearoa New Zealand, along with the applicability and suitability of trauma-informed interpreting as a positive approach to interpreting services. Relying on interviews with refugee-background clients, the research outlined below suggests that language barriers and negative experiences when using language assistance services are often (re)settlement stressors for this population. The study further found challenges related to interpreter availability and acceptability for refugees, which were linked to client dissatisfaction and potential (re)traumatisation. The detailed discussion of findings leads to a call to embed trauma-informed principles in good practice guidelines for all professionals, including interpreters, working with potentially traumatised clients. To that end, it is imperative that interpreter education programmes provide trauma-informed training and that public service authorities ensure the use of qualified language professionals.

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“…Social rationality in prosocial decisions (Declerck & Boone, 2016), is consistent with the cognitive-evolutionary approach in which empathy has been associated with prosocial behavior (Bailey et al, 2020; Batson, 2009; Davis, 2015; Van der Graaff et al, 2018). Empathy can be defined as a relational process (Yaseen & Foster, 2019) that involves knowing the internal state, thoughts, and feelings of other people, matching neural responses when observing another person, intuiting or projecting oneself into another’s situation, besides feeling distress and compassion for someone who is suffering (Batson, 2009). These empathy characteristics favor prosocial behaviors with voluntary actions that benefit others; these can be family members, friends, and even, strangers (Yang et al, 2018).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Empathy and Prosocial Behavior in Adolescent Offenders: The Mediating Role of Rational Decisions

Cardona-Isaza,

González Barrón,

Montoya-Castilla

2023

SAGE Open

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The study of prosocial behavior, from the cognitive-evolutive approach, has indicated that moral reasoning is the basis of prosocial decisions. Advances in the study of decision-making have shown that there are other factors associated with rational capacity that affect prosocial decision-making. The role of rational decision-making is an aspect that has received little attention from this perspective and could be relevant to explaining prosocial behaviors. This study examines whether rational decision-making is a potential mediator between empathy and prosocial behavior in offenders adolescents. A total of 413 Colombian adolescent offenders aged 14 to 18 years ( Mage = 16.67, SD = 1.05, 17.4% were girls) participated in the study. They belonged to Colombia’s four regions (Antioquia, Caldas, Cundinamarca, and Bogotá, the Capital District). Empathy, decision-making, and prosocial behavior were assessed with self-reports. Confirmatory factor analysis of the scales used, descriptive, correlational, predictive, and mediation analyses were performed. The results indicated positive relationships between the variables empathy, rational decision-making, and prosocial behavior. In the mediation analyses, empathic concern and personal distress were the background variables with the greatest effect on prosocial behavior when mediated by rational decision-making. The results indicate that having greater rational decision-making ability may help adolescent offenders display prosocial behaviors. Results, limitations, and practical implications for adolescent counseling are discussed, and future research suggestions are made.

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What Is Empathy?

Cited by 7 publications

References 37 publications

The Empathic Communication Analytical Framework (ECAF): A multimodal perspective on emotional communication in interpreter-mediated consultations

The Empathic Communication Analytical Framework (ECAF): A multimodal perspective on emotional communication in interpreter-mediated consultations

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Empathy and Prosocial Behavior in Adolescent Offenders: The Mediating Role of Rational Decisions

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