What impressions do users have after a ride in an automated shuttle? An interview study

Nordhoff, Sina; Winter, Joost de; Payre, William; Arem, Bart van; Happee, Riender

doi:10.1016/j.trf.2019.04.009

Cited by 117 publications

(70 citation statements)

References 39 publications

(31 reference statements)

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“…We have included items from the Unified Theory of Acceptance and Use of Technology (UTAUT) constructs 'performance expectancy', 'effort expectancy', and 'social influence', which have been found to be predictive of the intention to use technologies across a variety of domains (Venkatesh, Morris, Davis, & Davis, 2003). Additionally, we investigated the respondents' perceptions with regard to perceived safety, perceived enjoyment, desired level of control, and environmental attitudes, because these variables have been identified as potentially critical determinants of the acceptance of automated vehicles in previous studies (e.g., Gorris et al, 2011;Moták et al, 2017;Nordhoff, De Winter, Payre, Van Arem, & Happee, 2018). Finally, the present 68-item survey study includes information on respondents' ratings of the acceptance of automated shuttles, using Van der Laan, Heino, and De Waard's (1997) acceptance scale, in addition to other indicators of acceptance, including respondents' intended frequency to use, willingness to pay, and behavioral intention to use shuttles as feeders to public transport.…”

Section: Objectives Of the Present Studymentioning

confidence: 99%

“…Previous research has used large national or cross-national samples via interviews or online questionnaires and asked them questions about imagined automated vehicles (see Eurobarometer method;European Commission, 2015Nordhoff et al, 2018). Although these studies target broad and potentially representative audiences, their results may be of limited validity, as the respondents had to respond based on their general beliefs (e.g., as obtained via the media or Internet sources).…”

Section: Study Strengths and Limitationsmentioning

confidence: 99%

See 1 more Smart Citation

User acceptance of automated shuttles in Berlin-Schöneberg: A questionnaire study

Nordhoff

Winter

Madigan

et al. 2018

Transportation Research Part F: Traffic Psychology and Behaviou

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206

101

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Automated shuttles are now in a prototyping phase in several research projects. However, there is still a paucity of knowledge on the acceptance of these shuttles. This paper presents the results of a questionnaire study among individuals (n = 384) who physically experienced an automated shuttle on an office campus in Berlin-Schöneberg. The findings indicate that the respondents were positive towards automated shuttles and could envision their use as feeders to public transport systems, in both urban and rural areas. The respondents were less satisfied with the effectiveness of the shuttle compared to their existing form of travel, the speed of the shuttle, and the space for luggage. A principal component analysis resulted in the retention of three components: (1) intention to use, (2) shuttle and service characteristics, and (3) shuttle effectiveness compared to existing transport. Older respondents expressed a higher intention to use, but found the shuttle less effective than their existing travel. We argue that automated shuttles are a valued concept, but speed and efficiency have to improve, in order for automated shuttles to become viable on a wide scale. Future research should use more objective measures and establish longterm effects in larger, more representative samples.

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Section: Objectives Of the Present Studymentioning

confidence: 99%

Section: Study Strengths and Limitationsmentioning

confidence: 99%

User acceptance of automated shuttles in Berlin-Schöneberg: A questionnaire study

Nordhoff

Winter

Madigan

et al. 2018

Transportation Research Part F: Traffic Psychology and Behaviou

Self Cite

206

101

View full text Add to dashboard Cite

show abstract

“…The acceptability can be measured before the use (as an expectation), whereas the acceptance itself is to be measured after the use (as a revealed preference) [18]. Numerous publications deal with the measurement of expectations toward services based on AVs mostly by stated preference questionnaires [10,19] or in some cases by revealed preference questionnaires [20,21]. Measuring the acceptance is rather difficult as bare experience is available.…”

Section: Planning Principlesmentioning

confidence: 99%

Reshaped Urban Mobility

Csiszár¹,

Földes²,

He³

2020

Sustainability in Urban Planning and Design

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The application of novel solutions in vehicle and information technologies and the need for sustainability result in significant change in urban mobility. Moreover, autonomous vehicles (AVs) are expected to contribute to this alteration as well. The mobility is considered not only a single trip from A to B anymore but a comprehensive service. Shared and demand-driven services are more and more available besides traditional transportation modes. Modes are presented, evaluated, and compared, giving a realistic scenario for upcoming changes and opportunities. The development of the passenger transportation system requires an integrated approach considering user expectations. It is facilitated by the concept of Mobilityas-a-Service (MaaS), in which improvement of the quality has higher relevance than before. The impacts of the alteration are also summarized.

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“…Az utasok részéről inkább pozitív, míg az adminisztratív és szabályozói oldalról inkább negatív fogadtatás figyelhető meg [21]. Mindazonáltal a jelenlegi tesztjellegű automatizált kisbuszos szolgáltatások jellemzői általában még nem felelnek meg a felhasználói elvárásoknak; többek között az alacsony utazási sebesség miatt [22].…”

Section: Szakirodalmi áTtekintésunclassified

Mobilitási szolgáltatások komplex automatizálási szintjei

Csiszár¹,

Földes²,

Tettamanti³

2019

Közlekedéstudományi Szemle

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A közlekedésben ismert és elfogadott automatizálási szintek elsősorban a járműirányításra fókuszálnak. Ugyanakkor a mobilitási szolgáltatások tervezése és használata is hatékonyabbá, illetve kényelmesebbé tehető az automatizálással. A mobilitási szolgáltatások automatizáltsági jellemzőit komplex módon leíró értékelő módszer a szolgáltatás tervezési, irányítási és utaskezelési funkciók jellemzésére alkalmazható.

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What impressions do users have after a ride in an automated shuttle? An interview study

Cited by 117 publications

References 39 publications

User acceptance of automated shuttles in Berlin-Schöneberg: A questionnaire study

User acceptance of automated shuttles in Berlin-Schöneberg: A questionnaire study

Reshaped Urban Mobility

Mobilitási szolgáltatások komplex automatizálási szintjei

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