What has the internet ever done for employees? A review, map and research agenda

Abstract

Purpose-The main purpose of this paper is to assess the extent to which employees have benefitted in the internet age and to identify research gaps that surround such activities. Design/methodology/approach-The approach is a combination of a systematic literature review and an empirical analysis of secondary data drawn from press reports of emergent employee internet activities. Findings-The internet continues to provide fresh and exciting opportunities for the employee to explore in relation to furthering employment-related interests. However, the internet very much represents a "double-edged sword" in that the many advantages of the internet can be quickly cancelled out by employer attempts to monitor, control, and exploit for themselves such activities, for their own ends. It is also evident that a full assessment of some activities cannot be made without further research. Research limitations/implications-The paper is reliant on extant literature and resources that are known to have limited scholarly application. Practical implications-A broad and eclectic discussion of employee internet activities is likely to be of interest to academics and human resource practitioners whose interests are based on a blend of employee relations practices and new internet-based technological developments. Social implications-The study addresses how a distinct actor in employee relations has faired in an age denoted by shrinking opportunities for collective action, yet also denoted by rapid developments in empowering user-generated and social networking forms of information communication technology. Originality/value-This paper synthesises literature and data from a wide range of largely incongruous academic and non-academic sub-disciplines to provide a fresh and authoritative account of emergent employee behaviour.

‘I didn't feel like I was alone anymore’: evaluating self‐organised employee coping practices conducted via Facebook

“…Many of such studies, for example, have focused on blogs as forums for employees to share critical accounts of employers (Schoneboom, 2007; 2011a; 2014; Pedersen et al ., ), express conflict (Richards, ), reflect on employment matters and seek advice from similar others (Ellis and Richards, ) and resurrect and galvanise a sense of control and attachment to their own occupational or professional community (Richards and Kosmala, ). Further studies have also begun to consider how alternative SNSs, such as Facebook, Twitter and discussion forums, allow even wider and more inclusive forums for conflict expression (Schoneboom, ; Richards, ; Sayers and Fachira, ; Wood, ).…”

Telling tales: online comic and gripe story‐sharing by service workers about difficult customers

“…Kidwell and Sprague, ; Howcroft and Taylor, ). Other research has connected workers' autonomous use of blogs to resistance (Schoneboom, 2007; 2011a; Richards, 2008a; 2012; Richards and Kosmala, ). Clearly, social media is being used to express employee political agency both individually and collectively, but research is still relatively underdeveloped (McDonald and Thompson, ).…”

Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams

“…There is also a potential to examine email exchanges as forms of resistance, in the same way in which Richards (2011) has looked at work blogs. There is also a potential to examine email exchanges as forms of resistance, in the same way in which Richards (2011) has looked at work blogs.…”