“…W. Saultz, 2000;The Kings Fund 2011.). It particularly emphasised relational continuity, that is, the importance of an ongoing relationship between a patient and one or more care providers (J. , characterised by personal trust and responsibility (Baker, et al, 2007;Freeman & Hjortdahl, 1997). Today, the healthcare system promotes continuity as a core organisational value affected by environmental influences, communication, patient, professional and system factors (Sparbel & Anderson, 2000).…”