What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises

Arun, T.; Kaur, Puneet; Bresciani, Stefano; Dhir, Amandeep

doi:10.1002/bse.2768

Cited by 67 publications

(38 citation statements)

References 98 publications

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“…A consolidated review of past literature assists in better conceptualization, and the identified future research directions help advance the domain. It also provides a quick reference for domain practitioners to craft their offerings accordingly, design their processes and adopt strategies (Arun et al, 2021; Kushwah et al, 2019). With rising interest in shared consumption, scholars have identified many factors determining the adoption of shared consumption.…”

Section: Introductionmentioning

confidence: 99%

Shared consumption and its determinants: A systematic literature review and future research agenda

Khalek

Chakraborty

2023

Int J Consumer Studies

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Shared consumption is rapidly evolving as a potential alternative consumption paradigm and hence gaining increased scholarly attention. In the last 5 years, there has been an exponential increase in research focusing on the adoption of shared consumption. There is a pressing need to consolidate and reconcile the resultant insights, which calls for an appropriate review study. Accordingly, this study aims to systematically review the extant literature on the adoption of shared consumption, synthesize the body of knowledge and provide a comprehensive understanding of this emerging consumption mode. Following the SPAR-4-SLR review protocol, this systematic review draws upon the theoretical guidance provided by the theory of consumption values, innovation resistance theory and value-attitude-behaviour hierarchy to synthesize 331 research articles. Bibliometric analysis was employed to reveal the research trend, most prominent journals, authors, articles and countries of research.A thematic analysis was carried out to synthesize the knowledge of the literature corpus. The results suggest that while economic incentives commonly drive individuals to participate in shared consumption, social incentives significantly influence participation in a peer-to-peer setting. Perceived risks (physical, privacy, safety and security) deter participation, while trust plays a vital role in adoption. It has also unveiled some inconclusive relationships in the literature, such as the effect of environmental considerations and materialism on sharing intention. The analysis shows that the providers' perspective has received less attention than the consumers. Further, it is important to empirically validate the findings in domains that transcend the extant industry specificity of studies. The salient observations were structured in an integrated model capturing the drivers and inhibitors of the adoption of the phenomenon. Finally, based on the TCCM framework, pertinent future research directions have been elaborated.

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Section: Introductionmentioning

confidence: 99%

Shared consumption and its determinants: A systematic literature review and future research agenda

Khalek

Chakraborty

2023

Int J Consumer Studies

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“…Compared to the environmental approaches in nonservice industries (e.g., public sectors), consumers with more awareness of their impact on the environment expect the hotels they interact with to do their part for the environment (Chung, 2020). Accordingly, considering that hotels face increasing pressure to pay more attention to environmental issues, "green hotels and green initiatives in hotels are quickly becoming the norm" (Arun et al, 2021(Arun et al, , p. 2638. For example, most hotels have provided environmentally oriented guidelines to employees, which aim to develop and implement environmental initiatives throughout hotel companies (Chan et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

How Can Hotel Employees Produce Workplace Environmentally Friendly Behavior? The Role of Leader, Corporate and Coworkers

et al. 2021

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Although previous studies have acknowledged that leaders’ such environmental behaviors and environmental issues are becoming critical for long-term development, little research has focused on why, how and when perceived environmentally specific servant leadership contributes to employees’ workplace environmentally friendly behavior in the hotel industry. This paper aims to fill this research gap by using social identity theory to test employees’ green role identity as a mediator and their perceived corporate environmental responsibility and perceived coworkers’ work group green advocacy as moderators in the relationship between perceived environmentally-specific servant leadership and workplace environmentally friendly behavior. Using a sample of 527 leader-follower dyads from six hotels in mainland China at two points in time, we found that employees’ green role identity mediates the positive relationship between perceived environmentally specific servant leadership and employees’ workplace environmentally friendly behavior. Moreover, employees’ perceived corporate environmental responsibility and perceived coworkers’ work group green advocacy were found to positively moderate the relationship between perceived environmentally-specific servant leadership and green role identity and between green role identity and workplace environmentally friendly behavior, respectively. Theoretical and practical implications are discussed.

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“…Green consumption is often driven by social motivations, such as impression management, whereby consumers seek to present a positive self-image to others by supporting environmental protection causes and purchasing green products that are believed to have a positive impact on environment (Arun et al, 2021). However, green consumption involves self-sacrifice as green products are typically more expensive and of lower quality than regular products, leading consumers to forgo personal gains (Gupta & Ogden, 2009).…”

Section: The Role Of Impression Management Motivationmentioning

confidence: 99%

The downside of artificial intelligence (AI) in green choices: How AI recommender systems decrease green consumption

Wang

Fang

et al. 2023

Manage Decis Econ

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Extant research shows that marketers are increasingly utilizing artificial intelligence (AI) recommender systems to aid consumers in purchasing decisions across various products, but little research has examined the potential negative impact of AI recommenders on consumers' green consumption intentions compared with human recommender. To address this gap, three studies reveal that AI (vs. human) recommenders reduce consumers' motivation for impression management in green consumption contexts, resulting in decreased intention to purchase green products. This negative effect of AI recommenders on green consumption can be mitigated by priming consumer's environmental identity. This research contributes to the literature of green consumption and AI usage, while also providing practical implications for marketers to manage consumer's reduced green consumption intentions resulting from AI recommenders.

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What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises

Cited by 67 publications

References 98 publications

Shared consumption and its determinants: A systematic literature review and future research agenda

Shared consumption and its determinants: A systematic literature review and future research agenda

How Can Hotel Employees Produce Workplace Environmentally Friendly Behavior? The Role of Leader, Corporate and Coworkers

The downside of artificial intelligence (AI) in green choices: How AI recommender systems decrease green consumption

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