What Drives Digital Library User’s Satisfaction Behavior? Investigating the Level and Its Determinants

Rosman, Mohamad Rahimi Mohamad; Aziz, Mohammad Azhan Abdul; Alimin, Noor Azreen; Azman, Nur Arrisya; Ramli, Faten Nazirah; Shuhaimi, Fatihah Balqis

doi:10.1007/978-3-030-91738-8_30

Cited by 2 publications

(2 citation statements)

References 15 publications

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“…Some studies addressed the emerging role of digital libraries in promoting services for learning and education (Ameen, 2021; Harris, 2021), access to digital infrastructure and electronic resources (Mbambo-Thata, 2021; Mehta and Wang, 2020; Rafiq et al , 2021) and building up competence in the use of digital tools (Harris, 2021) from the COVID-19 crisis. Another study investigated what aspects affect digital library users’ level of satisfaction following the onset of the COVID-19 pandemic (Rosman et al , 2022). During the COVID period, libraries have addressed the ever-increasing demand for information services to put in more consistent and greater efforts (Hamad et al , 2022).…”

Section: Literature Review and Hypothesis Formulationmentioning

confidence: 99%

User’s intention towards the use of digital libraries: a post COVID-19 scenario

Sujood,

Siddiqui,

Nafees

et al. 2023

DLP

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Purpose Following a crucial COVID-19 pandemic lockdown, the coronavirus has affected every academic institution, particularly libraries and information centres. To address this unprecedented scenario, libraries’ staff has decided to provide their services via digital access while staying close to the users. To predict users’ intention to use digital libraries after COVID-19, the authors combined the technology acceptance model (TAM), the theory of planned behaviour (TPB) and perceived risk. Design/methodology/approach Data were collected via a paper-based questionnaire using a convenient sampling method which was distributed at two major libraries; Maulana Azad Library, Aligarh Muslim University and Dr Zakir Husain Library, Jamia Millia Islamia in India. Findings Empirical findings suggested that all the proposed hypotheses were supported, and the integrated model had strong explanation power as the proposed model explained a 74.5% variance in users’ intention to use digital libraries after COVID-19. Research limitations/implications This study offers substantial information to librarians, digital libraries, universities, institutes and other stakeholders and sheds light on the potential for a developing nation to transition to an economy with a strong digital infrastructure. The scope of the study is constrained to the users in India only, hence, leading to the possibility that it may be challenging to generalize the findings. Originality/value According to the best of the authors’ knowledge, it is one of the few studies to predict users’ intentions for using digital libraries after COVID-19 by applying the integrated model of TPB and TAM in an emerging economy. It helped understand the users’ attitudes towards using the digital services and resources available at the respective libraries. It also contributed considerably to the argument that users have grown accustomed to harnessing digital libraries during the post-COVID-19 period.

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Section: Literature Review and Hypothesis Formulationmentioning

confidence: 99%

User’s intention towards the use of digital libraries: a post COVID-19 scenario

Sujood,

Siddiqui,

Nafees

et al. 2023

DLP

View full text Add to dashboard Cite

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“…Library e-services refer to the collection of online databases, electronic journals, electronic books, and online repositories that are accessible through online interactivity [1]. Library eservices is a mandatory subscription responsibility for universities; failure to subscribe to the eservices may influence performance, research output, and potential benefits to the university's stakeholders [2][3][4][5]. Each year, universities spent million to subscribe to various library eservices especially digital resources related to the needs of the universities.…”

Section: Introductionmentioning

confidence: 99%

Make Up Your Mind! Roles of Demographic Profiles on Library’s E-Services Usage

Rosman¹,

Rachmawati²,

Aziz³

et al. 2022

Proceedings of the 2nd International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2022, 16 April 2022,

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Library E-Services is the collection of online databases, electronic journals, electronic books, and online repositories that are accessible through online interactivity.Research on library e-services has gained momentum since the start of 2020 due to the emergency of Novel Coronavirus 2019. Thus, this study follows the recent trends by investigating the influences of demographic profiles on user decision-making approach to use the library e-services. To answer the research problem, an instrument was developed and analyzed using Statistical Package for Social Sciences version 26. Findings show that gender has a significant difference concerning the decision-making approach in using the library e-services. On the other hand, age, type of faculty, and education level do not have a significant difference concerning the decision-making approach in using the library eservices.

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What Drives Digital Library User’s Satisfaction Behavior? Investigating the Level and Its Determinants

Cited by 2 publications

References 15 publications

User’s intention towards the use of digital libraries: a post COVID-19 scenario

User’s intention towards the use of digital libraries: a post COVID-19 scenario

Make Up Your Mind! Roles of Demographic Profiles on Library’s E-Services Usage

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