What drives consumers to shop on mobile devices? Insights from a Meta-Analysis

Luceri, Beatrice; Bijmolt, Tammo H. A.; Bellini, Silvia; Aiolfi, Simone

doi:10.1016/j.jretai.2022.02.002

Cited by 40 publications

(29 citation statements)

References 125 publications

(271 reference statements)

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“…Effort expectancy is the degree of ease associated with the use of the system (Venkatesh et al, 2003). As Utilitarian (performance and effort expectancy) and hedonic (innovativeness, hedonic value, and enjoyment) were found to be the key drivers of m-shopping, managers should pay attention to both utilitarian (performance expectancy and effort expectancy) and pleasure-seeking (hedonic value and enjoyment) aspects to stimulate m-shopping (Luceri, Bijmolt, Bellini and Aiolfi, 2022). The suitability and pleasantness of mobile websites and app could enhance the shopping experience of mobile shoppers (Luceri, Bijmolt, Bellini & Aiolfi, 2022).…”

Section: Discussionmentioning

confidence: 99%

The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia

Kassim

Mohamad

Hashim

2023

International Journal of Enterprise Information Systems

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Mobile messaging apps are currently a popular method in Malaysia for communicating while on the go, owing to its convenience, reliability, and contact-free feature of mobile application. Fueled by mobile internet and smartphone growth, mobile messaging apps have become a strong force in the mobile app sector, offering users an alternative to SMS-based texting paired with social media elements and enhanced features, such as group chats and photo sharing. The study was anchored using the unified theory of acceptance and use of technology 2 theory. A survey with 150 respondents and PLS analysis is used to determine the antecedents of mobile application continuance usage during the COVID-19 pandemic. The results revealed that there is an influence in the usage of mobile messaging apps among the younger generation in Malaysian public university students during the COVID-19 pandemic. The main implication shows that mobile application among young generations in public universities has become popular. The convenience usage of the internet has turned the world into a global village.

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Section: Discussionmentioning

confidence: 99%

The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia

Kassim

Mohamad

Hashim

2023

International Journal of Enterprise Information Systems

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“…Perceived ease of useattitude towards smart speakers TAM has been successfully applied in many areas, including mobile commerce and online transactions (e.g. Luceri et al, 2022), and it is a robust model of technology acceptance behaviours in which the causal linkage between perceived ease of use and users' attitude is well studied. According to Davis et al (1989, p. 320), PEOU refers to "the degree to which a person believes that using a particular system would be free of effort".…”

Section: Smart Speakers' Usage Intentionmentioning

confidence: 99%

How shopping habits change with artificial intelligence: smart speakers' usage intention

Aiolfi

2023

IJRDM

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PurposeThe research aims to understand how smart speakers are perceived by their actual and potential users, their attitude towards smart speakers and consequently their intention to use them.Design/methodology/approachThe authors apply a structural equation modelling (SEM) approach to test the research hypotheses through data coming from a structured questionnaire.FindingsThe results show that the higher the importance attributed to usefulness and ease of use, the higher the positive attitude that in turn positively affects the intention to use smart speakers. A significant relationship also emerged between task technology fit and attitude towards smart speakers, as well as between perceived enjoyment and attitude towards smart speakers. Perceived privacy risk, innovativeness and social attraction have been found to not significantly impact attitudes towards smart speakers.Originality/valueAlthough several academic studies have focused on various aspects of smart technologies, only a few studies discuss the factors that push consumers to use smart speakers for activities related to commercial transactions. Therefore, looking at the rapid rise of smart speakers for daily tasks and the gradual acceptance of voice interaction with digital tools, the authors proposed a study about Italian users' intention to use smart speakers. Specifically, to fill the gap in the existing literature, the authors applied a SEM approach to identify utilitarian and hedonic benefits that motivate the use of these devices.

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“…Prasetyo et al (2021) determine the factors influencing customer satisfaction with and loyalty to an online food delivery service (OFDS) during the new normal of the COVID-19 pandemic in Indonesia utilizing the extended theory of planned behaviour and conducting structural equation modelling (SEM). Luceri et al (2022) used the TPB to determine factors underlying mobile shopping behaviour. They provide and test a comprehensive framework for the key drivers of consumers' initial adoption and the continuance intention to use mobile devices for purchases.…”

Section: Literature Reviewmentioning

confidence: 99%

BS-QUAL: Measuring student perceptions of service quality in business schools, an exploratory study

Bagur‐Femenías

Llach

Buil³

2023

Tert Educ Manag

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The number of Business Schools (BS) and their market share had increased in the last decades. Positioning strategy of BS is crucial in today’s competitive and changing environments. Thus, paying attention to student’s satisfaction and the factors, which motivate their selection, are relevant for service quality assurance in BS. This paper designs a scale to measure these perceptions as a useful tool for BS managers in the pursuit of excellence. Using a mixed analysis methodology, the most prominent dimensions detected in the literature were validated by BS managers and later by BS graduates. Internal and external dimensions compose the resulting scale, named BS-QUAL. The internal dimensions are related to Academic staff, Services, Facilities, and Sustainability while the external factors are related to Preparation for the future, Internationalization and Notoriety. BS-QUAL could be useful for the top management of BS to develop strategies that minimize the distance between student expectations and service provided.

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What drives consumers to shop on mobile devices? Insights from a Meta-Analysis

Cited by 40 publications

References 125 publications

The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia

The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia

How shopping habits change with artificial intelligence: smart speakers' usage intention

BS-QUAL: Measuring student perceptions of service quality in business schools, an exploratory study

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