What Do You Mean? Developing Jargon Literacy for the Workplace

Abstract

In the dynamic landscape of workplace communication, business jargon plays a crucial yet potentially divisive role. This experiential learning exercise introduces the concept of jargon literacy, which we define as the ability to recognize, understand, and use specialized terminology within a particular professional context, enabling participants to engage with the complexities of jargon through simulated “manager” and “employee” roles. Aimed at bridging communication gaps and clarifying misunderstandings, this exercise is suitable for both undergraduate and graduate curricula and adaptable for in-person and online formats. Emphasizing clear, inclusive dialogue, the exercise proposes innovative solutions to jargon-related obstacles, fostering effective communication across diverse organizational contexts. Designed to actively engage students, it offers practical insights into overcoming jargon-induced barriers and enhancing essential communication skills for today’s varied workplace settings.