“…Others argue that telecare allows greater flexibility and responsiveness, for example, enabling the elderly to be cared for at home, providing safety, security and health benefits (Coyle et aI., 1995;Sixsmith, 2000;Whitten et aI., 1998), and a means of interacting in a client-centred manner, promoting patient autonomy through education and improved communication (Warner, 1997). We must also recognise that in the research literature these claims are not well documented (Collins et aI., 2000;Hakansson and Gavelin, 2000;Mair and Whitten, 2000;Roine et aI., 2001). Others note that such moves may change the nature of health services and the practice of medicine, resulting, for example, in a medicalisation of essentially social questions (Fisk, 1995;Gott, 1995).…”