What determines Turkish customers' acceptance of internet banking?

Çelik, Hakan

doi:10.1108/02652320810894406

Cited by 149 publications

(136 citation statements)

References 78 publications

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“…Its p-value is < 0.05, posited that H4 is supported. This finding is consistent with previous studies (Celik, 2008;Lin, 2007;Shih and Fang, 2006).…”

Section: Data Analysis and Findingssupporting

confidence: 83%

Online Shopping: An Analysis of Technology Acceptance Model of Jordanian Customers

Al-Jabari

2016

RW-JASC

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Previous studies have attempted to determine the various factors which affect online shopping behavior based on different theories. The issue is the difficulty of identifying significant factors that influence customer behavior. Existing studies concentrated on online shopping in developed countries. For instance, in Jordan, online shopping remains in the early stage of development. Little is known about the acceptance of online shopping and the factors which influence this behavior throughout this country. The results indicate that perceived usefulness and perceived ease of use have a direct effect on customers' attitudes towards online shopping and attitude determine the behavioral intentions of online shopping. Limitations, implications and future research are discussed.

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“…Its p-value is < 0.05, posited that H4 is supported. This finding is consistent with previous studies (Celik, 2008;Lin, 2007;Shih and Fang, 2006).…”

Section: Data Analysis and Findingssupporting

confidence: 83%

Online Shopping: An Analysis of Technology Acceptance Model of Jordanian Customers

Al-Jabari

2016

RW-JASC

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“…Which is smellier to the findings of Celik (2008) who study the same factors and finally stated that (PU) and (PEOU) are direct determinants of customers' attitudes towards using internet banking.…”

Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

Evaluating the Impacts of Online Banking Factors on Motivating the Process of E-banking

Jalal¹,

Marzooq²,

Nabi³

2011

JMS

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Purpose -The purpose of this research paper is to explore and mature the Impact of selected factors on the customers' intention to use internet banking in Bahrain.Design/methodology/approach -This research based on an empirical study using a questionnaire with five-point Likert-scale, is applied to 171 usable responses. Three factors are tested, that is perceived usefulness (PU), perceived ease of use (PEOU), security and privacy (PC).Findings -Results indicate that all the elements for the three identified factors are important with respect to the users' adoption of e-banking services. Credibility factors (Security and Privacy) are the major sources of dissatisfaction, which have remarkably impacted users' satisfaction. In the meantime, perceived ease of use (PEOU) and perceived usefulness (PU) are sources of satisfaction. The results also disclose that security and privacy factors play an important part in determining the users' acceptance of e-banking services with respect to different segmentation of age group, income level and level of education.

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“…Celik (2008) found that the individuals will have a positive view about new technology that they believe is easy to learn and use. In particular, there are strong indications that the ease of use of e-banking services increases the adoption of these services by customers.…”

Section: Ease Of Usementioning

confidence: 99%

Customer Satisfaction with Electronic Banking Services in the Saudi Banking Sector

AlHaliq¹,

AlMuhirat²

2016

ASS

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This research aims to examine the extent of customer satisfaction with electronic banking (e-banking) services in the Saudi banking sector and to address issues with quality of services by focusing on the following: (i) ease of use; (ii) information security and reliability and its role in influencing customer adoption of electronic services; (iii) the mechanisms of monitoring and control over these services. The research employed analytic and descriptive methodology, collecting primary data through a survey. It examined various aspects of electronic services provided by banks in Saudi Arabia to shed more light on these services and customer expectations, while also taking into account modern studies in this field as secondary data. The results show that Saudi banks have succeeded in attaining significant customer satisfaction by improving their electronic services, facilitating electronic transactions, improving processing performance and enhancing the specifications of electronic services. In addition, they have achieved effective communication with their customers as well as the speed of applications. However, there is an absence of awareness and guidance for customers about the e-banking system. The results of this research lead to some recommendations for improving the electronic services provided by banks in Saudi Arabia to enhance customer satisfaction.

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What determines Turkish customers' acceptance of internet banking?

Cited by 149 publications

References 78 publications

Online Shopping: An Analysis of Technology Acceptance Model of Jordanian Customers

Online Shopping: An Analysis of Technology Acceptance Model of Jordanian Customers

Evaluating the Impacts of Online Banking Factors on Motivating the Process of E-banking

Customer Satisfaction with Electronic Banking Services in the Saudi Banking Sector

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