What can online reviews reveal about Tourism Destination Image? A netnographic approach to a pilgrim destination in India

Nayak, Naresh; Polus, Reni; Piramanayagam, Senthilkumaran

doi:10.1080/02508281.2022.2160921

Cited by 10 publications

(4 citation statements)

References 61 publications

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“…This finding backs up research that shows how vital destination loyalty is for bringing tourists back to beach destinations (Hasan et al, 2020). Nayak et al (2023) said that the beach's reputation directly influenced why tourists decided to go back or make a recommendation. Also, the quality of natural attractions and their surroundings can create more value and directly affect how loyal people are to them (Kim & Brown, 2012;Talukder, 2020a).…”

Section: The Implication Of Destination Loyalty Dimensionsmentioning

confidence: 77%

“…The study done by Talukder and Kumar (2023) on tourism strategies can be used to bring back tourists by pointing out how beautiful the beaches and nearby islands are and how good beach tourism in Kuakata is. Many respondents emphasized the importance of product quality in determining overall service excellence, how satisfied tourists are, and what they plan to do in the future (Nayak et al, 2023;Talukder, 2020b). The high standard of many beach destinations significantly influences their popularity.…”

Section: The Implication Of Destination Loyalty Dimensionsmentioning

confidence: 99%

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Determining the role of eco-tourism service quality, tourist satisfaction, and destination loyalty: A case study of Kuakata beach

Badruddoza Talukder,

Kumar,

Misra

et al. 2024

ASPAL

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The impact of eco-tourism service quality (ETSQ) and destination loyalty on beach tourism, particularly Kuakata Beach in Bangladesh, was examined. The present study builds upon the initial research on ETSQ to assess tourist satisfaction and destination loyalty at Kuakata Beach. Data for the analysis were obtained from 284 tourists who visited Kuakata Beach. The obtained data were processed with the use of SPSS 26 and smartPLS 3. The study demonstrated that ETSQ is significantly linked with tourist satisfaction and destination loyalty. The findings revealed a robust relationship between ETSQ, tourist satisfaction, and commitment to a specific destination. The study has practical implications for eco-tourism promotion by the government, semi-governmental, and non-governmental organizations in Kuakata, other tourist attractions in Bangladesh, and tour operators who could design ETSQ to provide tourist satisfaction tools and recommend tourist destinations.

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Section: The Implication Of Destination Loyalty Dimensionsmentioning

confidence: 77%

Section: The Implication Of Destination Loyalty Dimensionsmentioning

confidence: 99%

Determining the role of eco-tourism service quality, tourist satisfaction, and destination loyalty: A case study of Kuakata beach

Badruddoza Talukder,

Kumar,

Misra

et al. 2024

ASPAL

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“…In the context of UGC [5], the content generated by travelers and shared on social media (i.e., "tourist-generated content", TGC) is an agent for forming the tourist destination image (TDI) because it is part of the projected and perceived images [6]. To analyze TDI, the authors have used different social media sources such as travel blogs [7], travel-related pictures [8], and travel vlogs [9], but online travel reviews (OTRs) are the source of TGC that provide the most information about TDI [10]. The travel-related platforms that host Tour.…”

Section: Introductionmentioning

confidence: 99%

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Marine-Roig

2024

Tourism and Hospitality

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Given the importance of semiotics and destination image (TDI) in the field of tourism and hospitality marketing, this study proposes a conceptual model that integrates Peirce’s semiotic triad, Grönroos’s quality service model, and Morris’s semiotic trichotomies in the TDI formation circle. The new framework aims to measure the contribution of quality hospitality services to online TDI formation. Using scaled comparisons of homogeneous big data, this framework was empirically tested with all two- and three-star Michelin restaurants in a sample of 100 four- and five-star hotels, all located in Asia and Europe, reviewed in 317,979 online travel reviews (OTRs) hosted on TripAdvisor. The results showed that three-star restaurants and five-star hotels are more popular in terms of the number of OTRs, but diners and guests are more satisfied with and loyal to two-star restaurants and four-star hotels. This big data finding contradicts previous survey-based research on quality services. Instead, the results confirm that consumer satisfaction positively affects consumer loyalty. The new approach to the TDI from a semiotic perspective—destination image semiotics—can represent a paradigm shift in the analysis of TDI through user-generated content (UGC). The proposed conceptual framework integrates several sound theoretical models to extract maximum insights from UGC.

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“…Research on tourist destination image aids in understanding how the ancient water towns of Jiangnan are marketed and perceived by tourists. However, current research on destination image largely focuses on the image analysis of individual destinations [17,18], with a notable lack of comparative studies on the image of the Jiangnan ancient water towns as tourist destinations.…”

Section: Introductionmentioning

confidence: 99%

Deep Analysis of the Homogenization Phenomenon of the Ancient Water Towns in Jiangnan: A Dual Perspective on Landscape Patterns and Tourism Destination Images

Chen,

Yin,

Jiang

et al. 2023

Sustainability

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Attractiveness plays a key role in the marketing activities that promote the sustainable development of tourist destinations. Many researchers have acknowledged that regional tourist destinations face challenges in attracting tourists due to homogeneity. Achieving sustainability of the ecological landscapes of tourist destinations, creating a unique image that differentiates them from other destinations, and fostering cooperative relationships among regional tourist destinations remain significant challenges. To investigate the reasons behind this and potential solutions to the homogeneity of tourist attractions in regional tourist destinations, our research team employed methods including landscape pattern analysis, tourist destination image analysis, principal component analysis (PCA), clustering algorithm (K-means), text analysis, word frequency analysis, sentiment analysis, and semantic network analysis. Through an in-depth examination of the homogenization phenomenon in the ancient towns of the southern Yangtze River, our research confirms that the spatial form of these ancient towns has become increasingly simple and scattered over time, with a concentration of the same land use types. Half of the sampled ancient towns had exhibited homogeneity in landscape patterns by 2020, with pronounced homogeneity observed in cultivated land, water networks, and hand-made land. Excessive commercialization has further contributed to the loss of local characteristics, resulting in homogeneity issues in the image of tourist destinations in the Jiangnan water towns and ancient towns. This article discusses the characteristics of homogeneity in the ancient towns of the Jiangnan water towns and their practical implications, offering valuable insights and experiences to tourism planners, designers, researchers, and other stakeholders engaged in the study of sustainable regional tourism destinations.

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What can online reviews reveal about Tourism Destination Image? A netnographic approach to a pilgrim destination in India

Cited by 10 publications

References 61 publications

Determining the role of eco-tourism service quality, tourist satisfaction, and destination loyalty: A case study of Kuakata beach

Determining the role of eco-tourism service quality, tourist satisfaction, and destination loyalty: A case study of Kuakata beach

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Deep Analysis of the Homogenization Phenomenon of the Ancient Water Towns in Jiangnan: A Dual Perspective on Landscape Patterns and Tourism Destination Images

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