What Can Be Done to Change?—The Environmental and Behavioral Consequences of Interventions for Sustainable Travel

Recent advancement in Generative Conversational Artificial Intelligence (AI) has opened the possibility of promoting chatbots for nudging. Tourists returning home from destinations that enforce sustainable transport regulations might be nudged to continue traveling sustainably. Through exploratory qualitative research, this study conceptualizes a chatbot to facilitate pro-environmental behavior spillover among domestic tourists in the Gili Islands, Indonesia. The Service Design approach and Grounded Theory were applied throughout the data collection process involving semi-structured in-depth interviews, focus group discussions and field observations. Insights obtained from stakeholders from multidisciplinary backgrounds were used to provide an overview of how the chatbot can be developed and the potential impact it could bring. A theoretical model predicting factors that play important roles in adopting the proposed chatbot and its respective nudges was developed. It informs policymakers and practitioners about the potential use of AI to help transform tourist experiences and shape lasting responsible behaviors.

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What Can Be Done to Change?—The Environmental and Behavioral Consequences of Interventions for Sustainable Travel

Abstract: We organized this Special Issue on “The Environmental and Behavioral Consequences of Interventions for Sustainable Travel” with the aim of attracting interdisciplinary perspectives on the environmental and behavioral consequences of different interventions for sustainable travel [...]

Cited by 2 publications

References 14 publications

Game to Ride: Gamification to Salvage Carbon Footprints for Sustainable Development

Game to Ride: Gamification to Salvage Carbon Footprints for Sustainable Development

Exploring the Potential of Chatbots in Extending Tourists’ Sustainable Travel Practices

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