What affects travellers' preference of e-travel or traditional travel agencies: an empirical study

Zhang, Yue '; Driscoll, Donna A.; Lazarony, Paul J.; Lin, Bin; Zhang, Ruidong

doi:10.1504/ijss.2006.010471

Cited by 13 publications

(4 citation statements)

References 13 publications

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“…For local entrepreneurs, the industry creates business opportunities that are particularly relevant in the age of the digital economy, as business opportunities are expected to increase for small and medium-sized enterprises (SMEs) and local industries due to the availability of digital technologies (Hojeghan & Esfangareh, 2011). Zhang et al (2006) have identified the characteristics of e-travel in their study as; 24/7 accessibility, destination information, search capability, feeling of being in control, a wide range of choices, low price, simple and easy to use, multimedia presentation, an online community to find answers to all questions and tech problems and online transactions. Travellers tend to book their trips online due to the convenience, control, lower fare/rates and more choices at the fingertip (Zhang et al, 2006).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Zhang et al (2006) have identified the characteristics of e-travel in their study as; 24/7 accessibility, destination information, search capability, feeling of being in control, a wide range of choices, low price, simple and easy to use, multimedia presentation, an online community to find answers to all questions and tech problems and online transactions. Travellers tend to book their trips online due to the convenience, control, lower fare/rates and more choices at the fingertip (Zhang et al, 2006). Therefore, Zhang et al (2006) suggest that the user-friendly design of the etravel websites' interfaces would make it easy and straightforward for travellers to search and locate the information they need.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Travellers tend to book their trips online due to the convenience, control, lower fare/rates and more choices at the fingertip (Zhang et al, 2006). Therefore, Zhang et al (2006) suggest that the user-friendly design of the etravel websites' interfaces would make it easy and straightforward for travellers to search and locate the information they need. The concept of online booking platforms seems purely beneficial for all stakeholders.…”

Section: Literature Reviewmentioning

confidence: 99%

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Platformization of Travel and Tourism Real Estate: A Study on the Operation of Online Tourist Accommodation Booking Platforms in Sri Lanka

Munasinghe

Gunawardhana

Wickramaarachchi

et al. 2022

Tour & Susble. Dev. Rev. Jour.

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Tourism enterprises, products and experiences, market environments, and destinations have all undergone major transformations due to digital technologies. The traditional roles of tourism producers and customers have also been changed by digitalisation, with the emerging new roles, partnerships, business models, and competencies. Therefore, it is essential to pay attention to these developments to make Sri Lanka a better tourist destination. As such, the present study explores the digital presence of tourist accommodation establishments in Sri Lanka with the intention of providing insights for a National Digital Strategy. The study is exploratory in nature and internet-based research methodology and reviewing of relevant literature. The study found that most Star Class, Unclassified and Boutique Hotels in Sri Lanka have a website and facilitate their customers to book their accommodation through the website equipped with a booking engine. In comparison, most Guest Houses, Heritage Bungalows, Heritage Homes, Home Stay Units, Hostels, Rented Apartments and Rented Homes do not have a website. It was also found that a large and growing proportion of tourist accommodation service providers who provide their services through third party Online Booking Platforms are not registered with the Sri Lanka Tourism Development Authority. This trend has been identified as a standard and compliance risk for all stakeholders in the industry. This study would be helpful for policymakers to understand the growing importance of these platforms and introduce incentives and appropriate guidelines for the sustainability of the tourism industry.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Platformization of Travel and Tourism Real Estate: A Study on the Operation of Online Tourist Accommodation Booking Platforms in Sri Lanka

Munasinghe

Gunawardhana

Wickramaarachchi

et al. 2022

Tour & Susble. Dev. Rev. Jour.

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“…In fact, Brunger (2009) found that the Internet had indeed reduced airline fares, mainly because of more efficient searches. Third, the Internet permits quick searches, decreased search costs (Sahay 2007), and provides a range of choices (Zhang et al 2006). Fourth, TPWs permit one‐stop shopping where airline seats, hotel rooms, and rental cars can all be purchased at the same time and place.…”

mentioning

confidence: 99%

Travel Planning: Searching for and Booking Airline Seats on the Internet

Toh

DeKay

Raven

2012

Transportation Journal

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This article is based on a survey of 374 airline passengers sampled at an airport. We examine how travelers search for and then buy airline seats, determine which distribution channel dominates, calculate what percentages of online searches convert to actual bookings on the same website, and report why people switch. We also examine which travelers book, and then rebook airline seats, and why. We then measure the differences in how travelers view several Internet and website issues, the differences between Internet users and nonusers, between business and pleasure travelers, and between men and women. We update the most important reasons for airline choice, in an era when online bookings predominate. Finally, we report our findings (some counterintuitive) and their implications for airlines and third-party websites (online travel agents).

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The impact of the internet on airline fares: Customer perspectives on the transition to internet distribution

Brunger

Perelli²

2008

J Revenue Pricing Manag

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What affects travellers' preference of e-travel or traditional travel agencies: an empirical study

Cited by 13 publications

References 13 publications

Platformization of Travel and Tourism Real Estate: A Study on the Operation of Online Tourist Accommodation Booking Platforms in Sri Lanka

Platformization of Travel and Tourism Real Estate: A Study on the Operation of Online Tourist Accommodation Booking Platforms in Sri Lanka

Travel Planning: Searching for and Booking Airline Seats on the Internet

The impact of the internet on airline fares: Customer perspectives on the transition to internet distribution

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