“…Both RTs and FAVs have significant and positive correlations with user participation on Twitter (Grover & Kar, 2020). As same as RTs, the recommendation from a group chat on another social media (i.e., WeChat) significantly affects the expected intention of users, such as online purchase intention (Shaheen, 2022). The majority of banks use Twitter to offer customer services, customer supports, and financial education and services (Bohlin et al, 2018;Chikandiwa et al, 2013;Mucan & Özeltürkay, 2014;Senadheera et al, 2011).…”