Website Quality as a Determinant of E-government User Satisfaction Level

Rashid, Mas Anom Abdul; Othman, Mohd Noor Azman; Othman, Mohd Zainuddin

doi:10.1007/978-981-10-1458-1_15

Cited by 1 publication

(1 citation statement)

References 6 publications

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“…In recent years, factors affecting the credibility of websites have been the subject of many research projects, such as social networking sites [6], mobile website interfaces [7], e-learning, e-government [8,9], and e-commerce (e.g. [2,6,[10][11][12]).…”

Section: Literature Reviewmentioning

confidence: 99%

Credibility Evaluation of Online Distance Education Websites

Alomar¹

2016

ijacsa

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Abstract-Web credibility is becoming a significant factor in increasing user satisfaction, trust, and loyalty. Web credibility is particularly important for people who cannot visit an institution for one reason or other and mostly depend on the website, such as online distance education students. Accordingly, universities and educational websites need to determine the types of credibility problems they have on their websites. However, far too little attention has been paid to providing detailed information regarding the types of specific credibility problems that could be found on university websites in general, and specifically, in the Kingdom of Saudi Arabia (KSA). The aim of this paper is to study and analyze the credibility of university websites that offer distance education courses in the KSA. A total of 12 universities in Saudi Arabia were considered, which include 11 affiliated and one private university. The analysis of the data represents the level of credibility of distance education websites. Results reveal that in Saudi Arabia, distance education websites are reliable, but violate basic credibility guidelines.

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Section: Literature Reviewmentioning

confidence: 99%

Credibility Evaluation of Online Distance Education Websites

Alomar¹

2016

ijacsa

View full text Add to dashboard Cite

show abstract

Website Quality as a Determinant of E-government User Satisfaction Level

Cited by 1 publication

References 6 publications

Credibility Evaluation of Online Distance Education Websites

Credibility Evaluation of Online Distance Education Websites

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