Website design evaluation: Comparison of telecommunication websites in Malaysia

Seman, Esmadi Abu Abu; Idyawati, H; Sura, Suaini

doi:10.1109/picmet.2009.5261948

Cited by 1 publication

(1 citation statement)

References 16 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Several Malaysian researchers attempted to address usability issues and have moved beyond usability [2][24] [28] and focusing on emotional design [3] [25]; however, the information of local HCI-related publications are scarce and scattered. Among the pioneer work on ergonomics and usability was done by Halimahtun Khalid at Damai Sciences [13].…”

Section: Related Workmentioning

confidence: 99%

HCI practices in Malaysia: A reflection of ICT professionals' perspective

Hussein

Mahmud

Yeo

2010

2010 International Symposium on Information Technology

View full text Add to dashboard Cite

Although Human Computer Interaction (HCI) has been practised by Western countries over the last 40 years, very little is known about how HCI is being incorporated in Malaysian practices. We undertook a 12-week ethnographical study aimed at revealing HCI perceptions at different managerial levels in Information and Communication Technology (ICT) departments and agencies in Malaysia. We describe and discuss the factors that either drive or impede technology managers towards HCI awareness, based on the nature of ICT-related/software development in Malaysia. The result of the study indicates that the developers and corporations' overall perception of HCI is influenced by their national and organizational culture. The lack of emphasis on usable interface design and scarce information regarding user studies and evaluation are major concerns. Within this context of developing countries, the difficulty of creating HCI awareness and adopting usability may be due to the complexity of the government's bureaucracy systems. We suggest that stakeholders and policy makers such as the Malaysian Communications and Multimedia Commission (MCMC) and the Malaysian Administrative Modernization and ManagementPlanning Unit (MAMPU) are more relevant in influencing and/or reinforcing the incorporation of HCI in the workplace and enhancing the usability of the products and software created in the organization at the managerial level.

show abstract

Section: Related Workmentioning

confidence: 99%