Website Design and Usage Behaviour: An Application of the UTAUT Model for Internet Banking in UK

Qeisi, Kholoud I. Al; Al-Abdallah, Ghaith M.

doi:10.5539/ijms.v6n1p75

Cited by 26 publications

(12 citation statements)

References 52 publications

(63 reference statements)

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“…The online consumers are likely to purchase from online website that they can trust because they recognise the quality of the provided products and services. The positive link between website quality and consumer trust has been confirmed by prior studies (Al-Debei, et al, 2015;Agag & El-Masry, 2016, Al-Qeisi, et al, 2014. Accordingly, the following hypothesis has been posited: H1: Website quality positively influences consumers' trust…”

Section: Perceived Website Quality and Trustsupporting

confidence: 56%

“…According to Aladwani and Palvia ( in Al-Qeisi, et al, 2014) perceived website quality is define as users' evaluation of a website's features that meet their needs and reflect overall excellence of the website. According to Al-Qeisi, et al, (2014), website quality divided into four sub dimensions. The first component is technical dimension (refers to website characteristics such as security, search facilities, site availability, valid links, personalization or customization, speed of page loading, interactivity, and ease of access); the second component is general content (characteristics such as content usefulness, completeness, clarity, currency, conciseness, and accuracy); the third is specific content (refers to characteristics such as contact information, general company information, product/service details, consumer policies, and customer support) , and the final component is appearance (refers to characteristics such as attractiveness, organization, proper use of fonts, colors, and proper use of multimedia).…”

Section: Perceived Website Qualitymentioning

confidence: 99%

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The Effect of eWOM as Mediation of Website Quality and Trust

Septiari

2018

KINERJA

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The purpose of this paper is to examine consumer attitudes toward online shopping in Marketplace, Shoppee. The paper used three variables which includes trust, perceived website quality, and electronic word of mouth (eWOM) along with their relationships in order to examine the effects of eWOM as mediator toward website quality and trust relationship. An offline survey was employed targeting online shoppers of Shoppee, one of reputable marketplace in Indonesia. A sample of 200 students in Universitas Atma Jaya Yogyakarta as online shoppers was involved in the online survey. Regression and Path analysis was used to test the hypothesized relationships of the research model. The empirical findings of this research shows that website quality and eWOM are predictor of consumer trust. Hence, EWOM also has mediation effect. The implication of this research is to support the importance of eWOM as key drivers to build trust among customers in online shopping. It also underlines the importance of website quality as important factors in online shopping.Keywords: eWOM, Website quality, Trust, Online Shopping

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Section: Perceived Website Quality and Trustsupporting

confidence: 56%

Section: Perceived Website Qualitymentioning

confidence: 99%

The Effect of eWOM as Mediation of Website Quality and Trust

Septiari

2018

KINERJA

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“…Hedonic values refer to the emotional state that develop from the experience and may involve all elements (e.g. background, colour, light and other design elements) that contribute to pleasurable feelings (Coursaris et al , 2008; Al Qeisi and Al-Abdallah, 2014; Vila and Kuster, 2011). This study determines hedonic and utilitarian motivation's value for v-commerce.…”

Section: Background Theorymentioning

confidence: 99%

How to design fashion retail's virtual reality platforms

Xue

Parker

Hart

2020

IJRDM

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PurposeHigh-street fashion retail faces an uncertain future because of fluctuating consumer shopping habits. To revive fashion retailers, adopting disruptive technologies such as virtual reality (VR) becomes important to offer highly valued consumer experiences. Yet v-commerce designers still lack sufficient guidance to create effective retail environments. This paper establishes the v-commerce experience that targets fashion consumers’ desire and presents 13 specific design guidelines.Design/methodology/approachIn this study, 22 participants, 20 consumers and two VR developers were interviewed regarding attitudes towards VR, motivation to shop through v-commerce and the moderating variables that influence virtual environment perceptions.FindingsConsumers expect a vivid shopping environment with authentic product features instead of the more common simulated environment. Hedonically motivated consumers are more open to v-commerce than utilitarian consumers and consumers aged 18–34 years regard interactivity, personalisation and social networking as critical to offer a cost-efficient shopping experience.Research limitations/implicationsThis paper explored the ways v-commerce delivers creative experiences to facilitate consumer purchase behaviour, contributing to the high street's regeneration. Yet consumers have too high expectations of lifelike interaction in v-commerce, which is beyond contemporary VR's capabilities. Future research should focus on developing authenticity of v-commerce environments, i.e. vivid interaction with product and people.Originality/valueThis paper establishes the fundamental design rules for v-commerce platforms, enabling designers to create effective retail environments, sympathetic to the consumer's cognitive desires.

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“…when comparing or choosing a certain product) (Fiore, Kim and Lee, 2005;Dennis et al, 2010). On the other hand, hedonic values concern the emotional state emerging from the experience, and may include all elements that cause a state of pleasure, such as colour, graphics, animation and other design elements (Coursaris et al, 2008;Al-Qeisi et al, 2014;Vila and Kuster, 2011). In other words, hedonic values emerge from fun, enjoyment, entertainment and excitement while interacting with the virtual environment, whereas the overall virtual experiences engage consumers and influence their purchasing behaviour (Fiore, Jin and Kim, 2005).…”

Section: Conceptual Model and Hypothesesmentioning

confidence: 99%

To immerse or not? Experimenting with two virtual retail environments

Papagiannidis

Pantano

See-To

et al. 2017

ITP

115

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Charles DennisThe Business School, Middlesex University, London, UK, and Michael BourlakisCranfield School of Management, Cranfield University, Cranfield, UK Abstract Purpose -The purpose of this paper is to examine the determinants of users' simulated experience in a virtual store and to show the subsequent impact of that experience on engagement. The outcome of that engagement is examined in relation to enjoyment, satisfaction and purchase intentions. Design/methodology/approach -The method comprised an experiment comparing users' perceptions of a standard 2D online clothing store with an enhanced, immersive one that aimed to provide shopping value approaching that of a traditional store by using a 3D experience where participants wore special glasses and a data glove. Findings -Results demonstrate the major role of telepresence components in simulated experience and the critical role of that experience, along with hedonic and utilitarian values, in engagement. Purchase intention is influenced by satisfaction, which is in turn influenced by enjoyment and engagement. Engagement in turn is influenced by utilitarian and hedonic value and the experience of product simulation or telepresence, which is composed of control, colour and graphics vividness, and 3D authenticity. In the immersive, 3D environment, experience is more associated with engagement and enjoyment, leading to greater purchase intention. The immersive, 3D environment, thus, has the potential to rival traditional shopping in terms of experience, resulting in higher sales for retailers and satisfaction for consumers. Originality/value -This work has evaluated a robust model of purchase intention and demonstrated it to hold not only in a 3D environment on a conventional computer platform, but also in an immersive one, where participants wear special glasses and a data glove. Keywords Simulation, Online shopping, E-commerce (B2B/B2C/B2G/G2C), Virtual world The current issue and full text archive of this journal is available on Emerald Insight at: www.emeraldinsight.com/0959-3845.htm 1. Introduction Traditional store retailers have long used retail "atmos...

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Website Design and Usage Behaviour: An Application of the UTAUT Model for Internet Banking in UK

Cited by 26 publications

References 52 publications

The Effect of eWOM as Mediation of Website Quality and Trust

The Effect of eWOM as Mediation of Website Quality and Trust

How to design fashion retail's virtual reality platforms

To immerse or not? Experimenting with two virtual retail environments

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