Web Surveys versus other Survey Modes: A Meta-Analysis Comparing Response Rates

Manfreda, Katja Lozar; Bošnjak, Michael; Berzelak, Jernej; Haas, Iris; Vehovar, Vasja

doi:10.1177/147078530805000107

Cited by 712 publications

(469 citation statements)

References 28 publications

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“…Second, as the survey is completed on the Internet, the results are not influenced by the behaviour of the interviewer, and the computer interface provides respondents with a large degree of anonymity. However, because of the requirement for respondents to be familiar with use of the Internet, response rates are often only about 20% (Hamilton, 2006;Kongsved et al, 2007), and have been recorded as 11% less than conventional questionnaire techniques (Manfreda et al, 2008). This is at least partially offset by increased completeness in the data provided (Kongsved et al, 2007).…”

Section: Methodsmentioning

confidence: 99%

Perceptions of the importance of different welfare issues in livestock production

Phillips

Wojciechowska

Meng

et al. 2009

Animal

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The opinions of seven respondent groups about the relative importance of different practices pertaining to the welfare of Australian beef cattle, sheep and goats were surveyed. Respondent groups comprised farmers, livestock transportation representatives, veterinarians, meat processors, animal welfare advocates, animal welfare scientists and government officers. The survey consisted of a web-based adaptive conjoint analysis questionnaire, which was administered to a sample population that was selected randomly for large respondent groups and comprehensively for small groups. The hierarchy of opinion concerning the importance of the different beef cattle practices was: stockmanship . ground (road and rail) transport . spaying . food supply . dehorning . stunning . shelter . identification . pretransport food and water deprivation . castration . sea transport . mustering . confinement. For sheep/goat practices the hierarchy was: parasite control . mulesing . shelter . stockmanship . tail docking . ground transport . feeding . predation . stunning . castration . pretransport food and water deprivation . sea transport . mustering. The method of performing invasive procedures was perceived as less important than the provision of pain relief. Differences in opinion were evident between respondent groups, with animal welfare advocates tending to focus on painful procedures more than those with direct involvement in the industry.

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Section: Methodsmentioning

confidence: 99%

Perceptions of the importance of different welfare issues in livestock production

Phillips

Wojciechowska

Meng

et al. 2009

Animal

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“…Lower collaboration rate for the Internet survey as compared to the mailed survey, which has been verified in numerous studies (including those by Lozar Manfreda et al, 2008;Shih and Fan, 2008;Messer and Dillman, 2011;Tourangeau et al, 2013, Callegaro et al, 2015.…”

Section: Some Brief Theoretical Considerations Regarding Contact Methodsmentioning

confidence: 87%

“…Menor tasa de colaboración de la encuesta a través de Internet en comparación con la encuesta postal, algo que ha sido constatado en numerosas investigaciones (entre otras, Lozar Manfreda et al, 2008; Shih y Fan, 2008; Messer y Dillman, 2011;Tourangeau et al, 2013, Callegaro et al, 2015.…”

Section: Cómo Citarunclassified

Comparación de métodos de campo en la encuesta

Igúzquiza¹,

Álvarez²

2024

REIS

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ResumenEn este trabajo se presentan los resultados de una investigación a población general que utiliza conjuntamente una encuesta por correo postal, una encuesta telefónica y una encuesta a través de Internet. La muestra objeto de estudio recibe la invitación a cooperar mediante una comunicación por correo, y es el propio seleccionado el que decide cómo responder. La nota analiza la calidad de la respuesta (considerando el número de no respuestas), el tiempo necesario para llevar a cabo el trabajo de campo y el coste de la recogida de información. Los resultados desvelan que la realización de encuestas vía web reducen el tiempo del trabajo de campo, consiguen menor respuesta parcial y presentan un coste ligeramente superior a la encuesta realizada por correo. Ahora bien, la diferente estructura de costes de cada una permite concluir que de haber obtenido el total de los cuestionarios online, la reducción de costes hubiera supuesto un 18,2%. Key words AbstractThis paper presents the results of a mixed-mode survey of the general population using a combination of postal, telephone, and Internet survey protocols. Potential respondents were invited to participate by ordinary mail and were allowed to choose their preferred response mode. The paper focuses on response quality (taking non-responses into consideration), fieldwork time and data collection cost. The results reveal that the Internet survey produces the lowest rate of non-responses and requires significantly less fieldwork time, although it is slightly more costly than the postal survey. However, when differences in cost structure are taken into account, we find that the same number of completed questionnaires could have been obtained through the Internet alone at a cost that is 18.2% lower than the mixed-mode survey. Cómo citarDíaz de Rada, Vidal y Domínguez Álvarez, Juan Antonio (2017). «Comparación de métodos de campo en la encuesta». Revista Española de Investigaciones Sociológicas, Una visión retrospectiva de la evolución en la recogida de información mediante encuesta desvela que el cuestionario con ordenador (CAI) está sustituyendo paulatinamente a la encuesta tradicional presencial. Este cuestionario, además de utilizar todos los tipos de preguntas disponibles (respuesta única, respuesta múltiple, respuesta textual o numérica, etc.), es más sencillo de administrar al llevar a cabo -de forma automática-«saltos» provocados por preguntas filtro, rutas complicadas, etc. No menos importante es que permite establecer reglas de consistencia que son comprobadas antes de grabar la información (Couper y Bosnjak, 2010).El fin de este trabajo es considerar hasta qué punto estas características señaladas por la mayor parte de la literatura son aplicables a una parte de los andaluces residentes en el extranjero. A diferencia de otros trabajos donde es el investigador quien elige el tipo de cuestionario a utilizar, en este el entrevistado decide cómo responderlo, implicando así una preferencia manifiesta hacia uno u otro tipo.Una muestra de la población andaluza ...

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“…Despite the difficulties of comparing response rates and respondent compositions across different modes, some authors have attempted this, and there seems to be some agreement in that response rates to probabilitybased web surveys are lower than those for comparable interviewer-based surveys. For example, one meta-analysis finds that web surveys on average yield an 11% lower response rate compared to other modes (Lozar Manfreda et al 2008). A more recent example is that of Sinclair et al (2012), who compare web and telephone in a communitybased epidemiological survey in Melbourne, Australia, and find an Internet response rate of 4.7% and a telephone response rate of 30.2%.…”

Section: Nonobservation and Sample Composition Differencesmentioning

confidence: 99%

Sample Representation and Substantive Outcomes Using Web With and Without Incentives Compared to Telephone in an Election Survey

Lipps

Pekari

2016

Journal of Official Statistics

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The objective of this article is to understand how the change of mode from telephone to web affects data quality in terms of sample representation and substantive variable bias. To this end, an experiment, consisting of a web survey with and without a prepaid incentive, was conducted alongside the telephone Swiss election survey. All three designs used identical questionnaires and probability samples drawn from a national register of individuals.First, our findings show that differences in completion rates mostly reflect different levels of coverage in the two modes. Second, incentives in the web survey strongly increase completion rates of all person groups, with the exception of people without Internet access or limited computer literacy. Third, we find voting behavior to be much closer to official figures in the web with the incentive version compared to the two other designs. However, this is partly due to the different sociodemographic compositions of the samples. Other substantive results suggest that the incentive version includes harder-to-reach respondents. Unit costs are much lower in the two web designs compared to the telephone, including when a relatively high incentive is used. We conclude that in countries with high Internet penetration rates such as Switzerland, web surveys are already likely to be highly competitive.

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Web Surveys versus other Survey Modes: A Meta-Analysis Comparing Response Rates

Cited by 712 publications

References 28 publications

Perceptions of the importance of different welfare issues in livestock production

Perceptions of the importance of different welfare issues in livestock production

Comparación de métodos de campo en la encuesta

Sample Representation and Substantive Outcomes Using Web With and Without Incentives Compared to Telephone in an Election Survey

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