Web site accessibility and quality in use: a comparative study of government Web sites in Kyrgyzstan, Azerbaijan, Kazakhstan and Turkey

İsmailova, Rita; İnal, Yavuz

doi:10.1007/s10209-016-0490-z

Cited by 49 publications

(19 citation statements)

References 19 publications

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“…4) Robust: A wide range of users can interpret content reliably. Enhanced accessibility of websites allows elderly and people with disabilities independent, full or limited, effective access and browsing through content and functionalities comfortably [50]. The Web Accessibility Initiative (WAI) considers mobile accessibility as making websites more accessible to people with disabilities when they are using a broad range of devices, such as smartphones or tablets, to interact with the web [51].…”

Section: B Website Accessibilitymentioning

confidence: 99%

Usability and Accessibility Assessment of Saudi Arabia Mobile E-Government Websites

Al-Sakran

AlSudairi

2021

IEEE Access

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The rapid spread of smart mobile technology is transforming the way how governments provide information and services to their citizens. We all are rely more on our devices, namely smartphones, laptops, or desktop to get information and a wide range of services from government websites. Such heavy usage of government websites results in an increased need for efficient and effective delivery of government services. Therefore, mobile government websites' usability and accessibility are essential dimensions that determine the quality and accessibility of mobile e-government. The main objective of this research is to analyze the accessibility and usability aspects of selected public sector websites in Saudi Arabia. This study investigates how well the Saudi mobile e-government websites comply with usability standards and accessibility guidelines recommended in the Web Content Accessibility Guidelines (WCAG). Websites assessments were conducted using manual evaluation and complemented by different automated analysis tools. This study applies a number of evaluation techniques to assess Saudi government websites accessed from desktop or mobile devices, such as an automated website testing technique, mobile-friendliness testing, and content observation technique. Various tools have been used for site evaluation, such as GTmetrix (PageSpeed Score, YSlow Score), WAVE, Google mobile-friendly test, and Dareboost for mobile websites. The study uncovers shortcomings regarding non-compliance to international web standards recommendations. The findings revealed usability and accessibility problems that affect the performance of government websites. In order to improve these websites within these aspects, several recommendations were suggested for improving the usability and accessibility of websites in Saudi Arabia that will make sure different groups of citizens are satisfied with the website features and services provided by them.INDEX TERMS accessibility, e-government, mobile website, usability, WCAG.

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Section: B Website Accessibilitymentioning

confidence: 99%

Usability and Accessibility Assessment of Saudi Arabia Mobile E-Government Websites

Al-Sakran

AlSudairi

2021

IEEE Access

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“…A. Youngblood & N. E. Youngblood, 2018) has relied on a combination of automated tools and manual code inspection to study website accessibility. While there have been a number of automated accessibility analysis tools used over the years, AChecker (2011) has been a common choice in recent years (e.g., Ismailova & Inal, 2017;S. A. Youngblood & N. E. Youngblood, 2018), and researchers often use a website's home page as a surrogate for the entire site.…”

Section: Website Accessibilitymentioning

confidence: 99%

College TV News Websites: Accessibility and Mobile Readiness

et al. 2019

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College television newscasts serve as training grounds for future broadcast journalists and should help students understand emerging trends in the field, such as social media use and developing web and multimedia skills. Increasingly, television news websites need to connect with technologically diverse audiences, and the industry is under increasing legal pressure to make its websites more accessible, particularly in terms of captioning. In addition, with smartphone use becoming almost ubiquitous and people turning to their smartphones as news sources, the industry needs to make sure their websites are responsive to mobile devices. This study examined award-winning college television news websites to see if they are preparing students for the realities of communicating with technologically diverse audiences by examining website mobile readiness and accessibility, including captioning adoption. While most sites were usable on mobile devices, about a quarter did not offer captioning, and there were wide spread accessibility problems.

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“…Websites and web applications are also often beyond the reach of people with disabilities. It can contribute directly to problems with using online services (Ismailova and Inal 2017).…”

Section: Introductionmentioning

confidence: 99%

Local Government Website Accessibility—Evidence from Poland

Król

Zdonek

2020

Administrative Sciences

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The paper investigates the accessibility of local government websites. It focuses in particular on disability, e-administration, and web accessibility standards for the visually impaired. The research involved 182 websites of local government bodies of the Małopolskie Voivodeship (Poland). It employed selected automated testing applications. The occurrence of selected accessibility tools on the websites was verified with a cognitive walkthrough. A questionnaire survey was conducted as well. Results of the automatic measurements were standardized using the unitarization method. The effort yielded an aggregate final score for each website in the form of the AAR (Aggregate Accessibility Rating). It was used to build a ranking list of the websites and order them by the accessibility criterion. The websites achieved 57.23% of the available AAR points in total. This indicates there is a great opportunity for improvement in the accessibility of the investigated websites (in the employed research design). Moreover, municipalities were found to be heavily committed to the questionnaire survey, which is indicative of the importance and relevance of the problem of accessibility and quality of public websites.

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Web site accessibility and quality in use: a comparative study of government Web sites in Kyrgyzstan, Azerbaijan, Kazakhstan and Turkey

Cited by 49 publications

References 19 publications

Usability and Accessibility Assessment of Saudi Arabia Mobile E-Government Websites

Usability and Accessibility Assessment of Saudi Arabia Mobile E-Government Websites

College TV News Websites: Accessibility and Mobile Readiness

Local Government Website Accessibility—Evidence from Poland

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