DOI: 10.1145/568760.568888
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Abstract: With the increasing use of web interfaces across organisations' corporate and supporting applications, has come a dramatic increase in the number of users in the resulting systems. Along with this trend to connect more and more of an organization's staff and clients together via web interfaces, has been the rise of user-centric design models which place user requirements higher on the priorities list in system design and also places user satisfaction as a major performance and quality indicator. In addition, …

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