We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media
Michael S. Henry,
Douglas A. Parry,
Daniel B. Le Roux
Abstract:Enterprise social networks (ESNs) are a communication standard within virtual teams. Among other affordances, ESNs enable colleagues to provide each other with social support. In this paper, we analyzed the message logs of virtual teams in a large open-source software project to determine how virtual teams use ESNs to provide particular forms of social support to each other and, secondly, to determine how the visibility of these interaction patterns influences team functioning. Our findings reveal distinct ESN… Show more
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