"We are watching you": investigation of consumer-employee perception gaps and the employee expectations-employer performance gaps
Stacy H. Lee,
Sojin Jung,
Jung Ha-Brookshire
Abstract:Based on the social contract theory and social exchange theories, this study examined the Corporations’ social responsibility (CSR) gaps perceived by fashion firms’ internal (i.e., employees) and external (i.e., consumers) stakeholders. In addition, to more deeply understand employees’ perspectives, this study empirically measured the CSR performance gap between employees’ expectations for the CSR standards the industry should achieve and employees’ perceptions of their employers’ CSR performance. This study t… Show more
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