Proceedings of the 2020 Conference on Human Information Interaction and Retrieval 2020
DOI: 10.1145/3343413.3377975
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We are the Change that we Seek

Abstract: There has been considerable hype about filter bubbles and echo chambers influencing the views of information consumers. The fear is that these technologies are undermining democracy by swaying opinion and creating an uninformed, polarised populace. The literature in this space is mostly techno-centric, addressing the impact of technology. In contrast, our work is the first research in the information interaction field to examine changing viewpoints from a human-centric perspective. It provides a new understand… Show more

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Cited by 22 publications
(19 citation statements)
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References 37 publications
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“…While useful for everyone, this is particularly helpful for minority groups who, by definition, are not the targets for most of the information aimed at 'the majority'. This finding has been repeated more generally, where seeking information from others like oneself was shown to be a key element in decision making (Mckay et al, 2020). For international students at the beginning of their digital journey, this article shows that it is important to have some guidance on how to navigate their new digital environment and sources of information.…”
Section: Discussionmentioning
confidence: 69%
“…While useful for everyone, this is particularly helpful for minority groups who, by definition, are not the targets for most of the information aimed at 'the majority'. This finding has been repeated more generally, where seeking information from others like oneself was shown to be a key element in decision making (Mckay et al, 2020). For international students at the beginning of their digital journey, this article shows that it is important to have some guidance on how to navigate their new digital environment and sources of information.…”
Section: Discussionmentioning
confidence: 69%
“…This approach to self‐regulation allowed them to maintain control while in this ‘passive' mode of information absorption, without having to expend as much effort when actively seeking. Encountering leading to active seeking has been discussed in prior information behavior research (e.g., Erdelez & Makri, 2020; McKay et al 2020), but not in the context of self‐regulating information consumption.…”
Section: Resultsmentioning
confidence: 99%
“…During times of leisurely 'respite' or 'lean-back internet,' our participants sometimes unexpectedly encountered interesting or useful Covid information. Some of these passive encounters sparked active searches to further explore or verify the information-a common way of following-up on encountered information (Erdelez and Makri, 2020;Mckay et al, 2020). Some of participants' Covid news acquisition was characterized by a reliance on passive encountering (rather than active seeking).…”
Section: Implications For Research On Information Behavior In Global ...mentioning
confidence: 99%
“…More specifically, this kind of design value was observed in literature discussing news media, urban planning and research and innovation. In news media, the topical democratic role of media pluralism encourages designing for serendipity to support reflection on viewpoint formation and fight filter bubbles and echo chambers (Maccatrozzo, 2012; McKay et al. , 2020; Reviglio, 2019b).…”
Section: Intents To Design For Serendipitymentioning
confidence: 99%