‘We are not blaming anyone, but if we don't know about amenities, we cannot seek them out’: black and minority older people's views on the quality of local health and personal social services in England

Manthorpe, Jill; Iliffe, Steve; Moriarty, Jo; Cornes, Michelle; Clough, Roger; Bright, Les; Rapaport, Joan

doi:10.1017/s0144686x08007502

Cited by 35 publications

(34 citation statements)

References 27 publications

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“…One weakness of our study is that we were unable to recruit many Greek elders without family who relied solely on formal services. GPs and other health services may be the main contacts for this group, and this reinforces the need for these providers to be informed on what services are available to maintain such elders at home (Manthorpe et al. 2009).…”

Section: Discussionmentioning

confidence: 99%

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Access and acceptability of community-based services for older Greek migrants in Australia: user and provider perspectives

Hurley

Panagiotopoulos

Tsianikas

et al. 2012

Health &Amp; Social Care in the Community

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In most developed nations, ageing migrants represent a growing proportion of the older population. Policies that emphasise care in the community depend on older migrants having access to formal services along with informal support, yet little is known about how older migrants experience community-based formal services. By examining the views of both Greek elders in Australia and those of formal service providers, this research fills an important gap in the literature around access to and acceptability of formal community-based services for older migrants. A research team including two Greek background researchers used existing social groups and a snowball sampling method to conduct face-to-face interviews and focus groups with seventy older Greeks in Adelaide, Australia. In addition, 22 community-based service providers were interviewed over the telephone. Results from users and providers showed that while many older Greeks experience service access issues, they also relied heavily on family for support and assistance at home. Reliance on family was both in preference to formal services or where formal services were used, to locate, negotiate and monitor such services. Common barriers identified by both groups included cost, transport and availability, but additional challenges were posed by language, literacy and cultural attitudes. Demographic changes including greater employment mobility and female workforce participation among adult children will have implications for both formal and informal care providers. Formal service providers need to ensure that services are promoted and delivered to take account of the important role of family in informal support while also addressing the access challenges posed by language and literacy. Research conducted by researchers from the same cultural background in the respondent's native language can further advance knowledge in this area.

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Section: Discussionmentioning

confidence: 99%

“…We located only a limited number of qualitative studies from the UK and US involving, or explicitly focused on, older migrants themselves (Arioian et al. 2005, Sin 2006, Manthorpe et al. 2009, Guintoli & Cattan 2012).…”

Section: Introductionmentioning

confidence: 99%

Access and acceptability of community-based services for older Greek migrants in Australia: user and provider perspectives

Hurley

Panagiotopoulos

Tsianikas

et al. 2012

Health &Amp; Social Care in the Community

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“…The accounts of older people themselves point to a stepped approach which comprises (1) tuning-in, (2) finding out about specific local issues and acting to resolve them by paying particular attention to issues of (3) physical accessibility and (4) psychological safety. What is potentially very useful about this framework is that it moves beyond traditional silos demanding integrated responses, to quite specific local concerns such as those voiced about the relationship between transport and access to health services.…”

Section: Discussionmentioning

confidence: 99%

Commissioning Community Well‐Being: Focus on Older People and Transport

Manthorpe

Cornes

Rapaport

et al. 2006

Journal of Integrated Care

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. ABSTRACTIn this article we consider community well-being and new approaches to reinvigorating partnership working for older people's services. In particular, we focus on improving transport for older people. We draw on findings from a series of public consultations, group discussions and interviews with older people in 10 purposively selected localities in England. Although there was great diversity in the issues raised by older people on the subject of transport, both across and between the sites, we point to a number of core analytical themes which could assist commissioners in developing a citizens' framework designed to address this traditionally 'wicked' issue.

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“…If advocates or "cultural mediators" are not available, it appears difficult for some older BME people to make informed decisions about their housing and care options (Manthorpe et al, 2009). Manthorpe et al (2010) recommend greater publicity for handyperson schemes in light of views expressed by participants in their research study that not all BME communities might know of them, especially in areas where BME community groups might not have a focus on older people or where BME populations are very disperse.…”

Section: Race (Ethnicity)mentioning

confidence: 94%

Handyperson schemes and the Equality Act 2010

Moriarty

Manthorpe

2013

Housing, Care and Support

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Purpose -The purpose of this paper is to explore whether handyperson services are able to meet the needs of diverse groups of older people, specifically in the UK policy context, to meet the requirements of the Equality Act (2010). Design/methodology/approach -The scoping review of the literature was conducted in 2012 using a wide range of literature from the UK. Findings -In an under-researched field it is difficult for policy makers to determine whether handyperson schemes and their associated services are accessible to and being used by all sections of the older population. Schemes do not generally collect and report data about their users.Research limitations/implications -The scoping review concentrates on UK literature. There are a variety of handyperson schemes and they operate in different ways with different criteria and priorities. Some of the accounts of handyperson schemes provide little data about user characteristics. Practical implications -The paper suggests how handyperson schemes may be able to meet the requirements of the Equality Act (2010) by outlining what data are needed and approaches to gathering it sensitively and proportionally. Originality/value -The paper is the first to consider the implications of the Equality Act for handyperson schemes, which may be relevant to other housing and care services.

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‘We are not blaming anyone, but if we don't know about amenities, we cannot seek them out’: black and minority older people's views on the quality of local health and personal social services in England

Cited by 35 publications

References 27 publications

Access and acceptability of community-based services for older Greek migrants in Australia: user and provider perspectives

Access and acceptability of community-based services for older Greek migrants in Australia: user and provider perspectives

Commissioning Community Well‐Being: Focus on Older People and Transport

Handyperson schemes and the Equality Act 2010

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