WAx: An integrated conceptual framework for the analysis of cyber-socio-technical systems

Patriarca, Riccardo; Falegnami, Andrea; Costantino, Francesco; Gravio, Giulio Di; Nicola, Antonio De; Villani, Maria Luisa

doi:10.1016/j.ssci.2020.105142

Cited by 49 publications

(20 citation statements)

References 52 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…General systems theory is the theoretical basis for these approaches [12] and sociotechnical systems theory is one subfield within this domain. With the recent advances in artificial intelligence (AI) and robotics, sociotechnical systems theory has been developed further, leading to the formu-lation of sociotechnical systems [13] that currently are extended to cyber sociotechnical systems theory [14], in which autonomous and intelligent software (cyber), humans (social), and hardware elements (technical) work jointly to achieve a common goal [15]. robotics, sociotechnical systems theory has been developed further, leading to the formulation of sociotechnical systems [13] that currently are extended to cyber sociotechnical systems theory [14], in which autonomous and intelligent software (cyber), humans (social), and hardware elements (technical) work jointly to achieve a common goal [15].…”

Section: Theoretical Framework For Human Factors In Operations 21 Gen...mentioning

confidence: 99%

“…With the recent advances in artificial intelligence (AI) and robotics, sociotechnical systems theory has been developed further, leading to the formu-lation of sociotechnical systems [13] that currently are extended to cyber sociotechnical systems theory [14], in which autonomous and intelligent software (cyber), humans (social), and hardware elements (technical) work jointly to achieve a common goal [15]. robotics, sociotechnical systems theory has been developed further, leading to the formulation of sociotechnical systems [13] that currently are extended to cyber sociotechnical systems theory [14], in which autonomous and intelligent software (cyber), humans (social), and hardware elements (technical) work jointly to achieve a common goal [15]. This indicates that the technical element can take various forms, including advanced technologies, e.g., artificial intelligence (human-AI system) and robots (human-robot system), as well as non-advanced technologies, e.g., machines (human-machine system) [16].…”

Section: Theoretical Framework For Human Factors In Operations 21 Gen...mentioning

confidence: 99%

See 1 more Smart Citation

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

et al. 2021

View full text Add to dashboard Cite

Background: A large proportion of logistics jobs still rely on manual labor and therefore place a physical strain on employees. This includes the handling of heavy goods and physiologically unfavorable postures. Such issues pose a risk for employee health and work capability. This article provides a detailed empirical analysis and a decision process structure for the allocation of ergonomic measures in warehousing and intralogistics processes. Methods: The methodological basis is a load assessment of the musculoskeletal system in retail intralogistics. Based on the established measurements systems CUELA and OWAS, the specific loads on employees are assessed for four typical logistics workplace settings. These are combined with standards for efficient decision rules regarding contracting and developing ergonomic improvements. Results: The results suggest an increased risk of long-term low back injury for the selected four standard work situations in warehousing and likely apply to similar work environments in logistics. Using measures, posture descriptions, and international standards, we show how already few threshold values serve as sufficient conditions to decide if ergonomic interventions are required. Conclusions: The specific contribution is characterized by the combination of literature review results, empirical results, and the identification and discussion of specific mitigation measures. These elements are focused on the highly relevant ergonomic situation of logistics workers and present a unique contribution towards the knowledge base in this field due to the multi-perspective approach.

show abstract

Section: Theoretical Framework For Human Factors In Operations 21 Gen...mentioning

confidence: 99%

Section: Theoretical Framework For Human Factors In Operations 21 Gen...mentioning

confidence: 99%

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

et al. 2021

View full text Add to dashboard Cite

show abstract

“…Societal blunt end decision-makers also imagine how work is carried out and is affected by collective ideas and norms around how organizing is done. The societal blunt end mainly makes decisions regarding work-as-normative (WAN) [32] aspects such as steering, legislation, and requirements, which later affect the subordinated organizations. It is not uncommon to find tension or gaps between the WAN, WAI, WAP and WAD dimensions of work.…”

Section: Complexity As a Prerequisitementioning

confidence: 99%

“…RE principles create incentives to recognize the gap between WAI and WAD [28,68] and the other varieties of work such as WAN and WAP [31,32], to be curious of operative work perspectives, i.e., normal work, and to design the organization for facilitating those needs. Within the responsible public organizations, however, the stressful situation demanding adaptations made two systems visible: the operative WAD system managing the emerging situation at the accommodations, and the formalized administrative WAP system.…”

Section: Public Organizational Design As Barrier Towards Resilient Performancementioning

confidence: 99%

Barriers towards Resilient Performance among Public Critical Infrastructure Organizations: The Refugee Influx Case of 2015 in Sweden

Degerman

2021

Infrastructures

View full text Add to dashboard Cite

During the autumn of 2015, Europe experienced a sharp increase in refugee influx, and many refugees arrived in the European Øresund Region. Refugees travelled through Denmark and over the Øresund Bridge, arriving in the third largest city in Sweden, Malmö. Private, public and voluntary organizations in Malmö had to change the way they worked to meet the new entry demands. Flexible adaptations to changing circumstances can be described as resilient performance and are supported or hindered by societal and organizational drivers and barriers. Qualitative interview data from Swedish organizations managing the refugee reception in Malmö were analyzed through the theoretical lens of Resilience Engineering (RE). The analysis results showed that necessary adaptations were not supported by the managerial design of the responsible public organizations. The analysis also showed that preconditions created from societal steering hinders value responsiveness at the public management level, i.e., the public management level has barriers towards becoming familiar with the organization’s value structures. Familiarity with the system value and goal structure is essential for an efficient prioritizing of conflicting goals, which is why it is suggested that this aspect be explicitly included in RE principles.

show abstract

“…Previous studies, both in the construction industry (Penaloza et al 2020) and in lean manufacturing systems (Soliman and Saurin 2020), have shown that the WAI and WAD concepts are applicable to managerial processes. Patriarca et al (2021) coined the term WAx in order to convey the pervasive nature of these concepts. Understanding the gap between WAI and WAD is important for two main reasons: (i) it usually indicates that successful outcomes do not necessarily occur because people are behaving according to WAI (Hollnagel 2015); and (ii) wide gaps suggest considerable scope for improvement (Perkins et al 2010).…”

Section: Introductionmentioning

confidence: 99%

Production Planning and Control as-Imagined and as-Done: The Gap at the Look-Ahead Level

Hamerski¹,

Fernandes²,

Porto³

et al. 2021

Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)

View full text Add to dashboard Cite

The Last Planner ® System (LPS) of Production Control is widely acknowledged as fit to tackle the complexity of construction projects. However, the implications of complexity in the implementation of LPS itself have not been investigated. Those implications are investigated in this paper by exploring the gap between production planning and controlas-imagined and as-done at the look-ahead level. For that purpose, a case study was conducted in the refurbishment of a department store in which the LPS was implemented. Data collection involved document analysis, participant observation at the look-ahead and short-term planning meetings, and unstructured interviews. The Functional Resonance Analysis Method (FRAM) was used for modeling variability and interactions between the managerial functions at the look-ahead planning level. Results indicated several differences between production planning and control-as-imagined and as-done, which reflect hidden activities required for the removal of constraints. These activities took time and effort from managers and therefore they can partly explain why the LPS was not strictly followed as-imagined in theory.

show abstract

WAx: An integrated conceptual framework for the analysis of cyber-socio-technical systems

Cited by 49 publications

References 52 publications

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

Barriers towards Resilient Performance among Public Critical Infrastructure Organizations: The Refugee Influx Case of 2015 in Sweden

Production Planning and Control as-Imagined and as-Done: The Gap at the Look-Ahead Level

Contact Info

Product

Resources

About