Walk-In Single Session Team Therapy: A Study of Client Satisfaction

Miller, John K.

doi:10.1521/jsyt.2008.27.3.78

Cited by 28 publications

(28 citation statements)

References 14 publications

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“…Prior evaluations based on client satisfaction, self-report of symptoms, usefulness of services, and anecdotal evidence have suggested that this type of service delivery is successful (e.g., Cohen & Engel, 2000;Harper-Jaques et al, 2008;Miller, 2008;Slive et al, 1995;Young, 2008;Young et al, 2008). Preliminary evaluations found that the center provided an accessible, immediate therapeutic response to a high level of need.…”

Section: Yorktown Child and Family Centre: West End Walk-in Counselinmentioning

confidence: 99%

“…The center was an important first point of access for those children and families who had not had previous counseling. Clients expressed a high level of satisfaction with treatment and an improvement in the problem that had brought them to the service (e.g., child behavior issues; YCFC, 2003;Miller, 2008;Miller & Slive, 2004). Clients were also largely satisfied with the structure (e.g., no-cost, no appointment or waiting list) and culturally relevant/respectful nature of the service provided, and its usefulness in addressing their needs.…”

Section: Yorktown Child and Family Centre: West End Walk-in Counselinmentioning

confidence: 99%

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Profiles and Service Utilization for Children Accessing a Mental Health Walk-In Clinic versus Usual Care

Barwick

Urajnik

Sumner³

et al. 2013

Journal of Evidence-Based Social Work

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Many children and adolescents with mental health problems do not receive the treatment they need. Unmet need raises questions about specific barriers that may prevent service use, and/or the characteristics of children and families who are less likely to receive care. Brief interventions or single-session psychotherapy delivered in a highly accessible manner are methods of addressing the problems associated with waitlists and limited access to care. In the current study the authors offer an exploratory evaluation of the West End Walk-In Counseling Centre for children and youth with psychosocial problems. Children 4 to 18 years of age who accessed the Walk-In Counseling Centre and a comparison group of clients who accessed usual care were assessed at intake, post-treatment, and 3-month follow-up on demographic characteristics, behavioral/emotional adjustment and functioning, client satisfaction, and service use. Children in the walk-in group had more severe behavioral/emotional adjustment and functioning than usual care clients at baseline. At post-treatment, walk-in clients had lower scores on Total Mental Health Problems and Internalizing Behaviors, and exhibited fewer problems across all scales at follow-up. Walk-in clients found the wait time for service more reasonable and at follow-up, felt the service addressed concerns and had higher regard for counselor availability and cultural sensitivity of the service than usual care clients. Service utilization, assessed at post-treatment and 3-month follow-up, showed that both groups were more likely to access mental health and education services rather than health or child welfare services, and were more likely to have used services in the 12 months prior to service than the 3 months following service completion. Walk-in clients had steeper rates of improvement compared to usual care clients despite equivalence in psychosocial functioning at baseline. The walk-in model may be an effective alternative to usual care, particularly for those clients only willing to wait up to 2 weeks for service.

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Section: Yorktown Child and Family Centre: West End Walk-in Counselinmentioning

confidence: 99%

Section: Yorktown Child and Family Centre: West End Walk-in Counselinmentioning

confidence: 99%

Profiles and Service Utilization for Children Accessing a Mental Health Walk-In Clinic versus Usual Care

Barwick

Urajnik

Sumner³

et al. 2013

Journal of Evidence-Based Social Work

View full text Add to dashboard Cite

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“…From the client's perspective, Miller (2008) found that the majority those who had received SST felt that the use of teams had helped them view things differently, and that the break allowed them to gather their thoughts regarding the first part of the session. Indeed, several descriptive reviews of SST and walk-in SST have concluded that while more experimental research is required in the area, these single-session approaches appear to be effective for a range of problems and can satisfy client expectations (Bloom, 2001;Cameron, 2007;Campbell, 2012;Hymmen et al, 2013).…”

Section: Consultancy Teams In Single-session Therapymentioning

confidence: 99%

“…The client is left in the consultation room to reflect on the previous conversation with the primary practitioner, giving them the chance to collect their own thoughts (Miller, 2008). These breaks have been used to collaborate on designing interventions near the end of consultations (cf.…”

Section: Consultancy Breaksmentioning

confidence: 99%

A perspective on consultancy teams and technology in applied sport psychology

Pitt

Lindsay

Thomas

et al. 2015

Psychology of Sport and Exercise

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“…While it is has been demonstrated that basic attending and listening skills can be acquired and even retained by counseling students (e.g., Baker and Daniels 1989;McLennan 1994), little research has attempted to link delivery of these specific skills to validated outcomes with actual clients (e.g., Roffers et al 1988). In fact, nearly all of the studies attesting to the value of very brief therapy (1-3 sessions) are based on solution-focused therapy or some derivative thereof (cf., Bloom 2001;Miller 2008;Perkins and Scarlett 2008;Talmon 1990); models in which problem exploration is explicitly eschewed in favor of quickly working toward solutions to clients' most pressing problems.…”

Section: Termination Stagementioning

confidence: 99%

Training Counseling Students to Work More Effectively with Short-Term Clients

Hatchett

2011

Int J Adv Counselling

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Most clients attend only a few sessions before dropping out of counseling and, consequently, never traverse the series of stages delineated in many counseling process models. There is frequently a mismatch between the counseling process as portrayed in many counseling textbooks with the counseling process students are likely to experience when they begin practicum and internship placements. Based on the counseling duration and premature termination literature, this article considers several models that counselor educators could adopt to better prepare students to work with the large proportion of clients who will often attend only a few sessions before terminating contact.

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Walk-In Single Session Team Therapy: A Study of Client Satisfaction

Cited by 28 publications

References 14 publications

Profiles and Service Utilization for Children Accessing a Mental Health Walk-In Clinic versus Usual Care

Profiles and Service Utilization for Children Accessing a Mental Health Walk-In Clinic versus Usual Care

A perspective on consultancy teams and technology in applied sport psychology

Training Counseling Students to Work More Effectively with Short-Term Clients

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