2011
DOI: 10.5465/amj.2007.0056
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Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance

Abstract: We examine how start-of-workday mood serves as an "affective prime" that relates to how employees see work events, how they feel subsequent to events, and how this felt affect relates to objective performance. Using experience sampling and both archival and coded performance, we tested these relationships in a call center. We found that start-of-workday mood relates to employee perceptions of customer affective display and employee affect subsequent to events (i.e., calls). Positive affect subsequent to events… Show more

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Cited by 199 publications
(175 citation statements)
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References 93 publications
(132 reference statements)
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“…This shows that affect at work is relatively stable, which may be treated as a bit unexpected result, but it is consistent with the results of other studies [59]. Correlations between scales of job-related affective wellbeing measure and turnover intention as well as mood show a pattern of results in line with theoretical expectations [20,40,44,45]. Higher levels of enthusiasm and comfort and lower levels of anxiety and depression may be predicted by positive mood.…”
Section: Discussionsupporting
confidence: 81%
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“…This shows that affect at work is relatively stable, which may be treated as a bit unexpected result, but it is consistent with the results of other studies [59]. Correlations between scales of job-related affective wellbeing measure and turnover intention as well as mood show a pattern of results in line with theoretical expectations [20,40,44,45]. Higher levels of enthusiasm and comfort and lower levels of anxiety and depression may be predicted by positive mood.…”
Section: Discussionsupporting
confidence: 81%
“…Moreover, there are also other studies that confirm the 4-factor model as the best fitting to the data in samples from Poland, Spain and the Netherlands [58]. Therefore, the effects [40]. Obtained correlations between positive mood and enthusiasm (0.4) and comfort (0.39) measured after 2 weeks are positive whereas those between positive mood and anxiety (-0.28) and depression (-0.43) are negative.…”
Section: Discussionmentioning
confidence: 84%
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“…Based on the mood congruency hypothesis (Bower, 1981) it may nonetheless be expected that depressed mood in the evening is positively associated with depressed mood during the next morning, and -hence -that work-related boredom may be (indirectly) related to this moment's affective mood state. This would be valuable for future studies to examine, even more so because research has indicated that employees' mood at the start of the workday affects their work performance and perceptions of work events (Rothbard & Wilk, 2011).…”
Section: Limitations and Suggestions For Future Researchmentioning
confidence: 99%