Waiting time and patient satisfaction: Survey of patients seeking care at the general outpatient clinic of the University of Port Harcourt Teaching Hospital

Satisfaction with Waiting Time and Associated Factors among Outpatients at Nekemte Referral Hospital, Western Ethiopia

“…The study also revealed that majority of the patients 63.6% were satisfied with waiting time for laboratory which was almost similar to the study finding at Nekemte referral hospital laboratory in Ethiopia which was 68.2% of the patients were satisfied waiting time for laboratory services [16], but, higher than the study report in Nigeria 47.2% [13].…”

“…The study also revealed that the satisfaction level of patients with waiting time to see doctors was 39.5% which was lower than study finding in Nigeria 71% [13]. It showed that those patients who waited to see physician for ≤30 minutes were 2.4 more likely satisfied than those patients who waited for physician visiting for >60 minutes which was in line with the study report at Wolayita Sodo hospital in Ethiopia that showed those patients who waited for ≤30 min were 3 times more likely satisfied with waiting time compared to those who waited for >60 minutes [10].…”

“…The study finding has revealed, the overall satisfaction of outpatients with waiting time was 57.1% which was almost similar to the report of the study at Wolayita Sodo hospital in Ethiopia 54.2% [10]. But, it was higher than the study finding in Tigray, Ethiopia 44% [12], however, lower than the study report from Nigeria which showed that patients' satisfaction with waiting area was 77% [13].…”

“…The outpatient satisfaction level with waiting time for drugs at the hospital pharmacy was 55.4% and similar to patient waiting time for drugs at Gondar University hospital in Ethiopia 53.1% [18]. But, it was lower than the study report in Nigeria 75.4% [13] and in Tanzania, 76.3% of patients were satisfied with pharmacy waiting time [19].…”

Responsiveness of primary health care services in Nigeria: The patients’ perspective

“…There is an inverse relationship between duration of waiting time and patient level of satisfaction. 26,33 However, such delays are not the only causes of patient dissatisfaction at the first level of care. Other reported causes of patients' dissatisfaction include the feeling of being ignored, the manner services are delivered and the payment process.…”