Waiting Time Analysis of Outpatient Department at Gmers Medical College Hospital Valsad

Virmani, Varun; Bansal, Anupam; Pandit, Debkumar; Howale, Deepak S.

doi:10.15373/22778179/feb2014/90

Cited by 4 publications

(9 citation statements)

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“…7 Similar finding was noted by a Kolade J Obamiro in his study at Nigeria that majority of patients were female (65%) dominated with patients of 18 to 24 ages (45%). 8 Nandkeshav A et al in their study at Naded, Maharashtra found that Out of 320 respondents, 40.3% were males and 59.7% were females.…”

Section: Discussionsupporting

confidence: 82%

“…14 Virmani V et al found that 33% patients have to wait for more than 20 minutes and 14% patients have to wait for 15 to 20 minutes outside the consultation room and it was observed that the waiting time is more outside the medicine, surgery and gynecology consultation rooms. 7 Nandkeshav AR et al found significant statistical association between less waiting time and satisfaction expressed about OPD services. Increase waiting time at OPD causes a negative impact on patient's satisfaction; hence health care facility performance can be best assessed by measuring the level of patient's satisfaction.…”

Section: 96%mentioning

confidence: 99%

“…9 Similar finding was observed by Virmani V et al in same institute and showed that 32% patients wait for approximately more than 20 minutes at the registration counter and it was observed that longest queue were seen during 8 am to 10 am at the counter. 7 According to standard operating procedures of OPD for district level hospitals waiting time for collection of OPD ticket is one minute, waiting time of 2-3 minutes for dispensing medicine and time for lab investigation is 10 minutes. 13 In comparison to these standards waiting time, the findings of this study showed that it is rather longer.…”

Section: 96%mentioning

confidence: 99%

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A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

Patel¹,

Patel²

2017

Int J Community Med Public Health

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Background: Gujarat Medical Education Research society started GMERS medical college and tertiary care Hospital in Valsad since last 4 years. As civil Hospital is converted in to tertiary care hospital and many of the departments running in different buildings so, searching the concern OPDs is difficult for patients, waiting time and patients satisfaction is important to avail the services. Patient satisfaction is one of the important goals of any health system, but it is difficult to measure the satisfaction. Aims & objectives were (1) to study the waiting time at various Out Patient Department (OPDs). and various investigation; (2) To study the accessibility of various department of hospital; (3) To study the patient satisfaction on hospital process, behavior of hospital staff and treatment cost.Methods: This was a cross sectional observational study conducted in G.M.E.R.S. Hospital-Valsad for the period of 2 months and total 135 patients were interviewed availing the OPD Services.Results: The mean age of patient attending the OPD was 30.31±15.65 years and majority of them are female patient (54.07%). Hospital staff (48.89%) was main source of guidance for searching the OPDs for consulting the doctor. 54.07% patient registered 20 min after standing in queue. The mean waiting time was 12.16±2.35 min. 94.07% and 98.52% patients were satisfied with treatment cost and behavior of staff respectively.Conclusions: Many patients face the difficulties in finding the various departments. On an average 12 minutes of waiting time outside the various O.P.Ds. They were also satisfied with the treatment cost and behaviour of hospital staff.

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Section: Discussionsupporting

confidence: 82%

Section: 96%mentioning

confidence: 99%

Section: 96%mentioning

confidence: 99%

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A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

Patel¹,

Patel²

2017

Int J Community Med Public Health

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“…In a study conducted by Virmani et al ., it was observed that 32% of the patients wait for approximately more than 20 min at the registration counter. [ 29 ] In the present study, it was noted that 32% of the patients waited up to 15 min, while 31.2% of the patients waited 15–20 min and 25.2% of patients waited for 20–25 min outside the various OPD's while seeking for medical care. In a study conducted by Virmani et al ., it was found that 33% of the patients have to wait for more than 20 min and 14% patients have to wait for 15–20 min outside the consultation room and it was observed that the waiting time is more outside the medicine, surgery, and gynecology consultation rooms.…”

Section: Discussionmentioning

confidence: 49%

Quality Improvement Project to Assess Patient Satisfaction Towards Outpatient Services of a Tertiary Care Teaching Hospital, South India – A Cross-sectional Study

Nilakantam

Madhu

Prasad

et al. 2021

Annals of African Medicine

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Background: Patient satisfaction survey is a valuable tool to measure the outcomes of care rendered by hospitals. Outpatient department (OPD) is a very crucial area of any hospital services as huge number of patient's visits this area for clinical services. Information about quality of services in OPD will serve two purposes, i.e., identifying areas of improvement in the services offered and highlighting the need for corrective actions. Patient satisfaction is the key determinant for assessing the quality of patient care and is the desired outcome of every hospital. The present study was conducted to measure the levels of patient satisfaction and to ascertain any service gaps in OPD of a tertiary care teaching hospital, Mysuru, India. Materials and Methods: This cross-sectional, descriptive study was conducted among 600 patients using a structured questionnaire for assessing the levels of patient satisfaction. Results: The overall satisfaction rate in this study was 97.2%, with major satisfiers being clinical care provided by doctors and nursing staffs and few patients were not satisfied with cleanliness of toilets and medications' availability. Conclusion: Patient satisfaction survey may be a good audit tool and it should be used to improve the standard of services. According to the patient's opinion, the study showed good satisfaction with respect to reception and registration services, physical facilities, doctor's services, nursing services, laboratory services, and pharmacy services. Few deficient areas are identified in terms of service delivery and the same will be bridged as early as possible to achieve universal patient satisfaction.

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“…Although the PHCs in south Chennai doesn't have specialties to compare, the mean time taken for general consultation is 7 minutes, which is very less compared to their study. 10 Jadhav et al, 38.95% of total respondents were unsatisfied with time required for investigations while 48.7% were unsatisfied with time spent in pharmacy. 59.59% participants were unsatisfied with non-availability of prescribed drugs in the hospital and when asked to purchase those medications from outside, 21.69% participants were dissatisfied.…”

Section: Discussionmentioning

confidence: 95%

Patient satisfaction and waiting times in the primary health centres of South Chennai

Yenuganti

Rao

Kumar

et al. 2021

Int J Community Med Public Health

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Background: Patient satisfaction and the out-patient waiting time denotes the extent to which general health care needs of the patients are met to their requirements. This study assesses the quality of health care delivery in three primary health care centres in south Chennai. The main aim was to assess the levels of patient satisfaction and its relation to various components and the waiting time among the patients visiting the primary health centres in south Chennai.Methods: This is a cross sectional study conducted in three primary health centres in the rural part of south Chennai. This study is conducted by face to face interview method using a structured questionnaire on 120 random patients visiting the OPDs of these health centres. The questionnaire included timing pattern associated with the patients visit in the health centre. The collected data is analysed using Chi-square test and is conducted to assess the relationship between different categorical variables.Results: Most of the respondents (66.6%) were highly satisfied with the service provided, treatment and physician care, facilities inside the hospital, and the care of paramedical staff. Hospital cleanliness and Physician care were found to be significant in terms of overall satisfaction, and large number of patients visiting the centre was the most quoted reason for long waiting times with a mean of 45.2 minutes.Conclusions: The longer waiting times can be effectively reduced by employing more doctors and paramedical staff wherever it is required. A proper feedback system by assessing the satisfaction and waiting time is needed in any tertiary health centre to improve the health care delivery.

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Waiting Time Analysis of Outpatient Department at Gmers Medical College Hospital Valsad

Cited by 4 publications

References 0 publications

A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

Quality Improvement Project to Assess Patient Satisfaction Towards Outpatient Services of a Tertiary Care Teaching Hospital, South India – A Cross-sectional Study

Patient satisfaction and waiting times in the primary health centres of South Chennai

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