Waiting for the punch(line): the circuit of culture and internal public relations at Netflix

Kazmi, Saima; Heisten, Mark; St John III, Burton

doi:10.1108/ccij-05-2023-0078

Cited by 1 publication

(2 citation statements)

References 29 publications

(48 reference statements)

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“…Kazmi et al . (2024) examined the response triggered by Netflix's 2020 release, “The Closer,” which led to significant reactions and resistance from its employees due to content involving Dave Chappelle's humor about the LGBTQ+ community.…”

Section: Kazmi S Et Al Waiting For the Punch(line): The Circuit Of Cu...mentioning

confidence: 99%

“…Kazmi, S. et al, Waiting for the punch(line): the circuit of culture and internal public relations at Netflix Kazmi et al (2024) examined the response triggered by Netflix's 2020 release, "The Closer," which led to significant reactions and resistance from its employees due to content involving Dave Chappelle's humor about the LGBTQþ community. The researchers delved into this internal clash of values through the framework of the circuit of culture (CoC) (Curtin and Gaither, 2005;du Gay, 1997).…”

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Guest editorial: Shifting role and challenges of internal communication in an age of workplace turbulence/disruption

Neill,

Kang

2024

CCIJ

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Internal communication is so interconnected with organizing processes, organizational structure, environment, power dynamics and culture that some argue organizations couldn't exist without communication (Grunig, 1992). Therefore, internal communication is not merely an essential factor for attaining organizational success; it also serves as a foundational element for the very existence of the organization, especially during disruptive organizational changes (Kitchen and Daly, 2002).Organizations have gone through drastic functional and cultural changes over the past decade. These changes have undoubtedly become evident during the COVID-19 pandemic and in the post-pandemic workplace. As the labor market slowly rebounds from the two-yearlong pandemic brought on by COVID-19, remote work, zoom fatigues and no work/home boundaries have led to increased burnout and a desire for employees to sit back from their work while recovering from the psychological and physical tolls they took on their health and well-being (Kang, 2023). McKinsey & Co projected in their 2021 report that the COVID-19 pandemic accelerated trends in remote work and automation, with up to 25% more workers than previously estimated potentially needing to switch occupations.Additionally, the threat of slow economic growth and an unstable labor market has made organizations anxious about the rise of dissatisfied, disengaged employees and high turnover rates with generational conflicts in the workplace.According to Gallup's (2022) report on the State of the Global Workplace, employee stress is at an all-time high, and employee engagement and well-being are stable yet still low. More than 40% of employees surveyed indicated feeling stressed at work, and only about one-third reported a general sense of well-being. Still, only 21% of survey respondents reported feeling engaged at work. Related to these changing workplace dynamics and employee expectations and needs, internal communicators are increasingly faced with challenges and technological changes while tasked with creating a shared identity and culture across an ever more diverse workforce. These challenges include, but are not limited to, creating a shared sense of community among employees across geographic locations, modes of workplace (hybrid, inperson and remote) and demographic differences, via organizational communication to increase job and organization engagement from employees and enhancing commitment and loyalty of employees.The Work Institute's (2022) Retention Report revealed that many employees' root causes of voluntary departure were multifaceted in that while better pay still mattered, but it did not as much as other reasons such as career development, health, family or work-life balance. In attracting and retaining top talents, organizations can no longer rely on monetary incentives and must understand the complexity of the employee-organization relationships in the contemporary workforce. Relatedly, no longer is internal communication considered a topdown, information-relaying funct...

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Section: Kazmi S Et Al Waiting For the Punch(line): The Circuit Of Cu...mentioning

confidence: 99%

mentioning

confidence: 99%

Guest editorial: Shifting role and challenges of internal communication in an age of workplace turbulence/disruption

Neill,

Kang

2024

CCIJ

View full text Add to dashboard Cite

show abstract

Waiting for the punch(line): the circuit of culture and internal public relations at Netflix

Cited by 1 publication

References 29 publications

Guest editorial: Shifting role and challenges of internal communication in an age of workplace turbulence/disruption

Guest editorial: Shifting role and challenges of internal communication in an age of workplace turbulence/disruption

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