“…Urban water supply in Zambia falls under a series of management contracts held between local authorities and commercial companies (Dagdeviren, 2008), these having evolved as a result of the neoliberal reform that swept through developing nations in the 1990s as privatisation was seen as the solution for addressing the world's water problems (Rivera, 1996;Parker, Kirkpatrick, 2005;Hall, Lobina, 2006;Tecco, 2008;Bakker, 2010). For Zambia, commercialisation was used as a surrogate for privatisation, a common theme throughout developing nations, as multinational companies could not guarantee a return on investment (Dagdeviren, 2008). The Kafubu Water and Sewage Company (KWSC) assumed the responsibility for water supply in Ndola in 2000 as a direct result (Dagdeviren, Robertson, 2008).…”