“…This literature suggests that hotels in both high‐end and medium‐level product markets traditionally rely on low‐skilled and casualised workers, who face poor and unpleasant working conditions, insecurity and low pay (Baum, ; Bernhardt et al, ; Lucas, ; Wood, ). Work intensification, limited job control, high work demands, and employee stress are increasingly reported due to the prevalent cost‐cutting strategies adopted by hotels, exacerbated by weak union presence, lack of multi‐employer agreements and violations of labour rights (Baum, ; Brown and Crossman, ; Casado‐Díaz and Simon, ; Vanselow et al, ; Warhurst et al, ). Work organisation has not changed much in recent years, with automation and investment in skills being limited, especially in certain occupations (such as cleaning) (Zampoukos and Ioannides, , 32).…”