Voices of Authorities and Shareholders Affect Voices of Processes

Mussalo, Petteri; Hotti, Virpi; Mussalo, Hanna

doi:10.1007/978-3-319-97931-1_8

Cited by 1 publication

(2 citation statements)

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“…The common controls are used to illustrate requirements or obligations that are derived from the authority documents (e.g., regulations and standards) and are controlled by the same party of parties (i.e., by the authorities). Controlled voices represent controls affecting to functional domains and, in addition representing different stakeholder requirements and the need [19]. The Voice of the Authority (VoA) is stated requirements that are adapted to the common controls.…”

Section: Common Controls Entities and Voicesmentioning

confidence: 99%

“…In this study, the entity-related approach of the voices of authorities, processes and shareholders described in our previous study [19], adapted to formalize rules for evaluations of the indicators for welfare and healthcare in Finland [8] (Section Material and methods). Moreover, the formalized rules are applied in the context of the indicators for welfare and healthcare in Finland (Section Results).…”

Section: Introductionmentioning

confidence: 99%

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Voices behind indicators for welfare and healthcare in Finland

Mussalo

Hotti²,

Mussalo³

2019

FinJeHeW

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The voices of different kinds (i.e., stated or unstated expectations of the entities) affect the functioning of the systems. Voices of authorities (VoA), processes (VoP) and shareholders (VoS) are seen in controls interacting with an environment. Therefore, control-related indicators are prescriptive, and they provide expectations for the functioning of the systems. In the study, the entity-related approach of the voices (VoA, VoP, and VoS) adapted to formalize rules for the evaluation metadata of the KUVA and SOTKANET indicators the meaning of which is to control welfare and health in Finland. The KUVA indicators are meant to control especially cost-effectiveness. The region classifications of the KUVA and SOTKANET indicators used to figure out whether responsible information providers (VoP) and information consumers (VoA and VoS) can be established. When 15 region classifications mapped within the voices by the nine rules the result of which was that nine region classifications mapped within VoA, three within VoS, and two within VoP. The main information providers are municipalities and hospital districts and municipalities. Despite our metadata-based KUVA and SOTKANET content research, without the deployment instructions of the indicators, the municipalities and other service providers do not get a complete picture of how the authorities and shareholders see them and what is expected of them, i.e., control-related cost-effectiveness will not be transparent.

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Section: Common Controls Entities and Voicesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%