Voice-Based Quizzes for Measuring Knowledge Retention in Under-Connected Populations

Raza, Agha Ali; Tariq, Zain; Randhawa, Shan; Saleem, Bilal; Athar, Awais; Saif, Umar; Rosenfeld, Roni

doi:10.1145/3290605.3300642

Cited by 10 publications

(2 citation statements)

References 44 publications

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“…Long-term user engagement is encouraged by allowing users to contribute their own questions and with social connectivity, gamification, and spirit of competition that make the service engaging and fun for the target audience. The resulting service, Sawaal, allowed its open community of users to post and attempt multiplechoice questions and to vote and comment on them (Raza et al, 2019). Sawaal was designed to spread virally as users challenge friends via shared quizzes and compete for high scores.…”

Section: Measuring Impactmentioning

confidence: 99%

Voice Interfaces for Underserved Communities

Vashistha

Raza

2022

Introduction to Development Engineering

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Internet technologies – like social media platforms and discussion forums – have transformed how people communicate with each other. In addition to improving access to information, news, and entertainment, they have impacted governance, politics, civil society movements, crisis response, marketplaces, and healthcare, among other parts of our lives. Although concerns regarding data misuse, privacy breaches, and overuse have grown recently, these technologies are continuing to soar, mostly among literate, urban, and connected communities, all across the world. However, despite their promises (and pitfalls), these technologies currently exclude billions of people worldwide who are too remote to access the Internet, too low-literate to navigate the mostly text-driven Internet, or too poor to afford Internet-enabled devices. This chapter presents the innovation, implementation, and adaptation of voice forums that have evolved over the last two decades, discusses challenges that plagued their growth, and highlights ingenious solutions that were used to address their pain points.

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Section: Measuring Impactmentioning

confidence: 99%

Voice Interfaces for Underserved Communities

Vashistha

Raza

2022

Introduction to Development Engineering

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“…Baang viral nature helped to overcome user recruitment and content diversity challenges. A survey found that 69% of Baang users were blind, therefore showing the greater acceptability amongst people with visual impairment [222].…”

Section: Ivr Examplesmentioning

confidence: 99%

Designing Technology for less literate people with diabetes in Punjab, Pakistan

Zeb

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Digital health uses information communication technology to provide healthcare services ef-fectively. This research uses Human-Computer Interaction methodologies such as participatory design and iterative prototype evaluation to effectively design technology for people in the rural areas of Punjab, Pakistan.Many participants in this PhD research have a low literacy level, making it challenging for them to obtain the knowledge necessary to manage their common chronic health conditions, such as diabetes. The remoteness of these participants, the lack of transport, and the internet inaccessibility only exacerbate this healthcare self-management. The research focused on designing an Interactive Voice Response system using participatory design methodologies.Interactive Voice Response (IVR) is an accessible method of transmitting knowledge because it allows voice-based interaction. To assist illiterate populations in managing chronic health conditions, hierarchical IVR systems are currently being developed and pose the challenge of navigating a large amount of information with hierarchy. Therefore, using a phone number-specific profile, this project iteratively develops a dynamic IVR that adapts information presen-ted to people with diabetes to compensate for some of their challenges in healthcare support. Multiple design studies and deployments are conducted to validate the IVR system.The IVR system was designed iteratively using Participatory Design (PD) to explore users’ pref-erences. Although PD originated in Scandinavia, it poses several challenges since it assumes literacy and a cultural mindset associated with the Global North. Hence, it is necessary to adopt democratic, patient-centred, iterative participatory approaches to develop a comprehensive understanding of PD in a diverse and challenging environment, including both urban and rural contexts. Several PD techniques were used, including Wizard of Context, Narrative Scoping with Personas, an interactive framework that used videos, pictures and audio, and iterative PD.After deploying the IVR system using servers built on the Asterisk platform, the system’s usefulness for keeping people with diabetes informed about their condition and better managing their condition was demonstrated by gathering qualitative and quantitative data.

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