Voice-based Conversational UX Studies and Design

Reeves, Stuart; Porcheron, Martin; Fischer, Joel E.; Candello, Heloísa; McGregor, Moira; Moore, Robert J.; Sikveland, Rein Ove; Taylor, Alex; Velkovska, J.; Zouinar, Moustafa

doi:10.1145/3170427.3170619

Cited by 20 publications

(9 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This workshop is intended for members of the CUI community with work in CSCW realm, and vice versa. Prior workshops have focused on broader ideas, such as grand challenges [1], theoretical and methodological perspectives [14], and voice-based interactions only [17], but here we want to specifically address issues cognisant to this overlap between the CUI and CSCW communities: Matt Jones is a Professor of Human Computer Interaction at Swansea University. His interests lie in the intersection of emerging technologies and emergent users (in places such as rural and urban informal settlements in India).…”

Section: Workhop Aimsmentioning

confidence: 99%

CUI@CSCW: Collaborating through Conversational User Interfaces

Porcheron

Clark

Jones

et al. 2020

Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing

Self Cite

View full text Add to dashboard Cite

This virtual workshop seeks to bring together the burgeoning communities centred on the design, development, application, and study of so-called Conversational User Interfaces (CUIs). CUIs are used in myriad contexts, from online support chatbots through to entertainment devices in the home. In this workshop, we will examine the challenges involved in transforming CUIs into everyday computing devices capable of supporting collaborative activities across space and time. Additionally, this workshop seeks to establish a cohesive CUI community and research agenda within CSCW. We will examine the roles in which CSCW research can contribute insights into understanding how CUIs are or can be used in a variety of settings, from public to private, and how they can be brought into a potentially unlimited number of tasks. This proposed workshop will bring together researchers from academia and practitioners from industry to survey the state-of-the-art in terms of CUI design, use, and understanding, and will map new areas for work including addressing the technical, social, and ethical challenges that lay ahead. By bringing together existing researchers and new ideas in this space, we intend to foster a strong community and enable potential future collaborations. CCS CONCEPTS • Human-centered computing → Natural language interfaces; Collaborative and social computing systems and tools.

show abstract

Section: Workhop Aimsmentioning

confidence: 99%

CUI@CSCW: Collaborating through Conversational User Interfaces

Porcheron

Clark

Jones

et al. 2020

Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing

Self Cite

View full text Add to dashboard Cite

show abstract

“…His work empirically examines how people embed the use of technologies such as smartphones and 'smartspeakers' within settings such as pubs and the home. He has recently co-organised workshops at CHI '16 and '18 [18,20], and CSCW '16 and '17 [6,17] on topics including collocated interaction and conversational interfaces. Joel E. Fischer is Assistant Professor at the School of Computer Science where he teaches Design Ethnography, and member of the Mixed Reality Lab at the University of Nottingham.…”

Section: Healthcarementioning

confidence: 99%

“…Joel E. Fischer is Assistant Professor at the School of Computer Science where he teaches Design Ethnography, and member of the Mixed Reality Lab at the University of Nottingham. His practice-focused research in collocated interaction has been published at CHI, CSCW, UbiComp, ECSCW, and he has previously coorganised related workshops at Ubicomp [5], CHI [20] and CSCW [17], on topics including IoT and voice-controlled interactions. Enrico Costanza is Associate Professor at the UCL Interaction Centre.…”

Section: Healthcarementioning

confidence: 99%

New Directions for the IoT

Fuentes

Porcheron

Fischer

et al. 2019

Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

Self Cite

View full text Add to dashboard Cite

show abstract

“…The interest in CUI interactions from the HCI community is growing and research in this domain is gathering pace. Key challenges have been identified, including the need to: (1) understand and identify the parameters of appropriate CUI design [3,4,8,12,13,15,30] (2) identify and develop tools and heuristics to support the design of CUIs [7,24]; (3) map and address ethical, privacy and trust issues surrounding the use and development of CUIs [14,31]; (4) develop core theoretical concepts to understand user interaction behaviour with these types of interfaces [8,10] and (5) identify appropriate design for multiple user contexts [29].…”

Section: Introductionmentioning

confidence: 99%

Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice

Murad

Munteanu

Cowan

et al. 2021

Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

Self Cite

View full text Add to dashboard Cite

As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent in current conversational voice interfaces, from issues in feedback and visibility, to learnability, to error correction, and more. These issues still exist in the most current conversational interfaces in the commercial market, like the Google Assistant, Amazon Alexa, and Siri. The aim of this workshop therefore is to bring both academics and industry practitioners together to bridge the gaps of knowledge in regards to the tools, practices, and methods used in the design of CUIs. This workshop will bring together both the research performed by academics in the field, and the practical experience and needs from industry practitioners, in order to have deeper discussions about the resources that require more research and development, in order to build better and more usable CUIs. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI); HCI design and evaluation methods; Interaction design; Interaction design process and methods;

show abstract

Voice-based Conversational UX Studies and Design

Cited by 20 publications

References 14 publications

CUI@CSCW: Collaborating through Conversational User Interfaces

CUI@CSCW: Collaborating through Conversational User Interfaces

New Directions for the IoT

Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice

Contact Info

Product

Resources

About