“…Research to date has looked mainly at comparisons between registered nurses and HCAs (Chang & Lam, 1998;Keeney, Hasson, McKenna, & Gillen, 2005;Pearcey, 2008;Workman, 1996) between student nurses and HCAs (Wakefield, 2000) or it has concentrated on describing HCA roles using case study approaches (Daykin & Clarke, 2000;James, Butler-Williams, Hunt, & Cox, 2010;Kessler et al, 2010;Spilsbury & Meyer, 2004). There is a need for more high quality research to generate knowledge to inform future development of the paid carer workforce, in order to maximise the benefits for patients and service users.…”