Visualizing Communication of Service Providers Reputation During Covid-19 Pandemic: A Conceptual Model
Abstract:This paper presents to fill the gap and proposes a new conceptual model in developing an application to visualizing the reputation of communication service providers (CSP) during the Covid-19 pandemic. The outbreak of the COVID-19 caused a significant increase in the usage of voice and data using CSP. Regardless of it is seems under a protective umbrella during the pandemic, the increasing demand for CSP in a pandemic may cause customers to switch for better service. CSP companies have an abundance of data abo… Show more
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