Visual interfaces as an approach for providing mobile services and mobile content to low literate users in South Africa

Abstract

Mobile services and mobile content is available to diverse users in possession of the necessary mobile phones. However, some of the mobile services and mobile content is text intensive and this discounts low literate users in participation in the related mobile applications. Exploring typical challenges experienced by low literate users and adapting these mobile applications using visual interfaces can provide low literate users with usable access to mobile services and mobile content.