Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park

Arabatzis, Garyfallos; Grigoroudis, Evangelos

doi:10.1016/j.forpol.2009.09.008

Cited by 116 publications

(75 citation statements)

References 64 publications

(69 reference statements)

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“…In a tourism context, IPA has been used for hotels, restaurants, food service and tour guide performance (Huang, 2010) as well as being applied to special events and ski resorts (Wade & Eagles, 2003). It has had limited application in parks and other protected areas, mainly to facility evaluation, such as visitor centres or cabins, and recently wilderness conditions and outdoor recreation settings (Arabatzis & Grigoroudis, 2010;Tarrant & Smith 2002;Tonge & Moore, 2007;Wade & Eagles, 2003).…”

Section: Measuring Visitor Satisfactionmentioning

confidence: 99%

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Visitor satisfaction analysis as a tool for park managers: a review and case study

Tonge

Moore

Taplin

2011

Annals of Leisure Research

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Ph: 08 9360 6484 2Visitor satisfaction analysis as a tool for park managers: a review and case study Abstract Visitor satisfaction has long been an important area for leisure research and increasingly so for park management. In order to achieve this a number of approaches have been adapted from consumer research including importance-performance analyses, gap analyses, threshold performance targets and overall satisfaction. This paper reviews these approaches with respect to park management. It then draws on focus group research with protected area agency staff to obtain their views on the usefulness and robustness of the analyses associated with these approaches. Yanchep National Park (Western Australia) was used as a case study, with the results from a recent visitor survey providing the data for satisfaction analyses. To provide a more accurate summary of the range in results, confidence intervals were included in the analyses output to illustrate the variation in responses. The analyses results emphasise the importance for leisure managers of accessible, usable data on visitor satisfaction.

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Section: Measuring Visitor Satisfactionmentioning

confidence: 99%

“…Visitor use of national parks and other protected areas is continuing to increase worldwide (Arabatzis & Grigoroudis, 2010). When visitors choose to visit a particular destination, the main determinant is often the type of leisure experience they are seeking (Bushell & Griffin, 2006).…”

Section: Introductionmentioning

confidence: 99%

Visitor satisfaction analysis as a tool for park managers: a review and case study

Tonge

Moore

Taplin

2011

Annals of Leisure Research

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“…Gómez-Navarro et al (2010) used ANP to prioritize sustainable tourism management strategies at a National Park in Venezuela incorporating the opinions of experts and stakeholders. Arabatzis and Grigoroudis (2010) evaluated the satisfaction of tourists at a National Park in Greece using specific software for this purpose, MUSA-Multi-criteria Satisfaction analysis, based on MAVT. The most common form of participation methods used are individual surveys.…”

Section: Managementmentioning

confidence: 99%

A critical review of multi-criteria decision making in protected areas

Castro-Pardo

Urios

2016

EARN

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ABSTRACT:Multi-criteria analysis in collaborative decision making can provide a useful tool to improve the governance in protected areas with strong conflicts between stakeholders. This paper offers an in-depth review about MCDM methods in protected areas. The analysis considers the topics Land Use, Management, Species, and Zoning and it is based in two dimensions: Methods and Participation. Topics and MCDM methods and Topics and Participation were significantly related and contrasted using a Chisquared test, respectively. We have identified two groups by topics: Zoning and Species use continuous non participative methods and Land Use and Management use discrete methods with increasing participation. KEYWORDS:Collaborative Decision-Making, Multi-criteria analysis, protected areas. Una revisión crítica de la toma de decisiones multi-criterio en áreas protegidas RESUMEN:El análisis multi-criterio para toma de decisiones colaborativa ofrece una herramienta útil para mejorar la gobernanza en áreas protegidas, con fuertes conflictos de intereses entre agentes. Este artículo ofrece una revisión en profundidad sobre métodos MCDM en áreas protegidas. El análisis considera los temas Uso de la tierra, Gestión, Especies y Zonificación, y se basa en dos dimensiones: Mé-todos y Participación. Los Temas y las Técnicas MCDM y los Temas y la Participación están significativamente correlacionados respectivamente según un test Chi-cuadrado. Hemos identificado dos grupos: Especies y Zonificación usan métodos continuos no participativos y Uso de la tierra y Gestión, utilizan métodos discretos donde la participación es creciente. PALABRAS CLAVE:Análisis multi-criterio, áreas protegidas, toma de decisiones colaborativa.

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“…Coghlan [18] stated that the need for more holistic approaches to understand the concept of satisfaction in the nature-based settings arises since the nature cannot be controlled as the same way like other tourist destinations. Scott et al, in Arabatzis and Grigoroudis [19] have developed a tourism satisfaction model that is based on the nature of cumulative tourists' experience. They concluded that visitor satisfaction and their intention to revisit or recommend to others, depends on the benefits and experience they acquired during the visit.…”

Section: Measuring Visitor Satisfactionmentioning

confidence: 99%

An Evaluation of Snorkeling Experience in Pulau Payar Marine Park, Kedah, Malaysia

Salim

Bahaj

2014

SHS Web of Conferences

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Abstract. Marine Parks in Malaysia receive almost 7.4 million tourists for the past ten years from all over the world. Continuous growth in the number of tourists and mass tourism has resulted in uncontrolled number of tourists, sometimes surpassing the carrying capacity of the site. Due to the lack of control and enforcement, many tour boat operators are bringing snorkelers to small fragile sites at the same timeframe. Such situation has resulted in reduced quality of tourist experience and satisfaction level, among others, as they need to cram in with others at the designated snorkeling areas. Taking Pulau Payar Marine Park for an example, this study evaluates the snorkeling experience of 259 selected respondents in the marine park. The results employed Importance-satisfaction analysis (ISA) and Gap analysis on both satisfaction and importance level. The research result showed that the perceived mean is less than the expected mean for all attributes except for 'lack of crowd' and 'fish feeding activity'. Over sixty eight percent were satisfied with their snorkeling experience but there are several issues need to be managed by the Marine Park Department. Suggestions, such as limiting the number of visitors to the park, improving public facilities and solid waste management of the park to protect the island and its sustainability were introduced. This study highlights the importance of site management in environmentally sensitive areas, for resort and tour operators towards developing better service quality for a better tourist experience.

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Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park

Cited by 116 publications

References 64 publications

Visitor satisfaction analysis as a tool for park managers: a review and case study

Visitor satisfaction analysis as a tool for park managers: a review and case study

A critical review of multi-criteria decision making in protected areas

An Evaluation of Snorkeling Experience in Pulau Payar Marine Park, Kedah, Malaysia

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