Visitor management practices and operational sustainability: Expedition cruising in the Kimberley, Australia

Cruise passengers' behavior at the destination: Investigation using GPS technology

“…The author also finds that the average stay is little more than 5 h, based on a combined population of tourists who went on a self-directed walk in town and those who went on an organized bus tour. Finally, Scherrer et al (2011), in their analysis on expedition cruising in the Kimberley coast (Australia), find that crowding at sites was one of the main issue raised by some operators who expressed that the visitor experience was changing. At the same time, increasing cruise industry competition has made mass marketing strategies rather ineffective and has convinced cruise operators and other public and private stakeholders of the need to provide services specifically designed to meet the needs of a particular category of passenger (Marti, 1991).…”

“…However, they have not been widely used in tourism research, due to the difficulty for individuals to accurately keep records (Hall & Page, 2002, p. 46). These difficulties can be at the basis of a lack of studies which explicitly take into account cruise passengers' mobility and behavior at destination, and most studies are mainly conducted through qualitative techniques, such as the observational method (Jaakson, 2004;Scherrer et al, 2011). The observational method can be very time consuming and resource intensive.…”

“…Despite the remarkable growth of the cruise sector and its impact on ports and cities, it has been argued Papathanassis & Beckmann, 2011;Rodrigue & Notteboom, 2013;Wood, 2000) that it still remains an under-researched academic field, both from a theoretical and an applied perspective. Indeed, although in recent years a number of publications on this topic have appeared, only a few papers have focused on the analysis of cruise passengers' experiences within a port of call (Brida, Pulina, Riaño, & Zapata-Aguirre, 2013, p.70), and very few of them take into account the space-time behavior of passengers at destinations (Jaakson, 2004;Scherrer, Smith, & Dowling, 2011).…”

Issues in Sustainable Tourism

“…This case study includes a discussion of the need for incorporation of traditional land owners in sustainable strategic development planning. Scherrer, Smith and Dowling (2011) provide examples of inconsistency in operator training and education, resulting in avoidable risks to visitor safety, care of the environment and cultural sites and artifacts. Their recommendations are based around the provision of 'guidelines' rather than regulations, and hinge upon the preparation and on-going professional development of tour operators, including engagement with traditional owners, and better structured preparation of visitor groups (pp.1221-1222).…”

Turistlerin Kruvaziyer Gemileri Yiyecek ve İçecek Hizmetlerinden Beklenti ve Performans Düzeylerine İlişkin Bir Araştırma (A Study on Tourist Expectation and Performance Levels of the Food and Beverage Services on Cruise Ships)

“…Dolayısıyla mevcut gelişmeler kruvaziyer turizminde rekabeti artırarak ve turistlerin seyahatleri öncesinde/sırasında beklenti ve memnuniyet düzeylerini daha önemli hale getirmiştir (Sanz-Blasa, Buzovaa ve Carvajal-Trujillob, 2015). Ancak, kruvaziyer turizminde yaşanan büyümeye ve kitle turizmine nazaran ülkelere, şehirlere ve limanlara olan yüksek ekonomik getirisine rağmen başta turist deneyimleri, memnuniyet ve beklentilerine ilişkin sınırlı çalışmanın bulunduğu söylenebilir (Scherrer, Smith ve Dowling, 2011).…”