Virtual management during the Covid-19 era: Changes in leadership and management

Montenero, Vincent; Cazorzi, Cristina

doi:10.15678/ier.2022.0801.06

Cited by 5 publications

(4 citation statements)

References 36 publications

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“…They accomplish this through defined skills such as proactivity, opportunity identification, innovation, risk management, and resilience (Branicki et al, 2018;Portuguez Castro et al, 2020). One of the interesting trends which happened when the COVID-19 crisis started, was the major shift in the management style (Montenero & Cazorzi, 2022).…”

Section: Entrepreneurship and Crisismentioning

confidence: 99%

Entrepreneurship and SMEs under COVID-19 crisis: A literature review

Zadeh

2022

IER

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The article aims to summarize the impact of the COVID-19 crisis on SMEs, considering both its positive and negative effects. Also, the study seeks to summarize the response approaches usable for SMEs to face a crisis. Research Design & Methods:This article uses a critical literature review to summarize the international literature developed on the COVID-19 crisis topic. It considers scientific papers published from 2017 to February 2022 with a focus on specific keywords, English language, from the open access sources on (i) Emerald, (ii) JSTOR, (iii) ScienceDirect, and (iv) Springer, (v) IER, and (vi) EBER. Findings: The paper sheds light on how the uncertainty caused by the COVID-19 crisis can impact SMEs. The paper tries to summarize the literature on how SMEs can reverse the uncertainty caused by a crisis and benefit from it. Also, the paper reviews the fact that some SMEs cannot cope quickly enough with the changes in the environment and forcibly shut down their business. The most damaging impact of the COVID-19 crisis is also reviewed in this paper which is the business closure due to lack of resources or disconnection of SMEs from their partners. Implications & Recommendations:This study provides an overview of the positive and negative effects that the COVID-19 crisis had on SMEs. Three approaches were reviewed, uncertainty, resilience, and opportunity, which the decision-makers can use to plan their strategies more effectively and face impending crises more efficiently. This paper also introduces gaps such as the lack of evidence of how COVID-19 affects the entrepreneurship phenomena, which is worth being studied. Contribution & Value Added:This study summarizes the three approaches mentioned in various research papers that SMEs can take during crises and presents gaps worth researching. While many other studies study entrepreneurship at macro levels, the approach in this study is unique as it considers a particular piece of entrepreneurship area and looks at it in terms of small and medium-sized enterprises, describes why COVID-19 is a crisis to the business environment and contributes to the literature to explain how entrepreneurship and SMEs are influenced by COVID-19 situation. I summarized some of the issues SMEs face during a crisis and mentioned the approaches to be taken by business owners during such times using articles conducted in the last five years.

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Section: Entrepreneurship and Crisismentioning

confidence: 99%

Entrepreneurship and SMEs under COVID-19 crisis: A literature review

Zadeh

2022

IER

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“…Some of them claim that remote work brings many opportunities for organizations. Because of greater control over the time spent on work and family life, the level of employees' concentration increases, and consequently, their satisfaction, sense of emotional attachment to the organization, and organizational commitment also improve (Alshibly et al, 2022;Montenero & Cazorzi, 2022). A study by Bloom et al (2014) indicated that working from home resulted in a 13% increase in employee productivity while also increasing job satisfaction and reducing employee absences and turnover.…”

Section: Introductionmentioning

confidence: 99%

Relationships between leadership style and organizational commitment: The moderating role of the system of work

Łucjan,

Szostek,

Balcerzak

et al. 2023

Economics &Amp; Sociology

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The article fills a crucial gap in the literature in the area of relationships between leadership style and organizational commitment. In spite of the actuality of the theoretical nature and growing practical importance of the issue, no attempt has been made to examine the relationship in the context of its moderation by the work system in light of the widespread increase in remote working in response to the COVID-19 pandemic and post-Covid digitalization of the working environment by now. As a result, the key purpose of the paper is to investigate the moderating role of the work system in the relationship between leadership style and organizational commitment. The work system is understood as remote or onsite working. The empirical research is based on the survey done for Poland in the year 2022. The obtained primary data were analyzed within the Structural Equation Model (SEM) analytical framework. The main findings prove that transactional leadership has a greater impact on the organizational commitment of remote workers, while transformational leadership has a stronger impact on the organizational commitment of employees who work onsite. Therefore, from the practical perspective, organizations can increase the organizational commitment of their employees by adopting appropriate leadership behaviors by leaders. These behaviors should be adapted to the work system, depending on whether employees work remotely or on-site. Based on these results, organizations can better design working conditions contributing to greater employee commitment, which in turn will translate into organizational performance.

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“…Consequently, it is crucial to attract, develop, motivate, and retain employees in organizations. However, remote work popularized during and after COVID-19 created a new approach to leading and managing organizations (Montenero, Cazorzi, 2022).…”

Section: Introductionmentioning

confidence: 99%

Untitled

2023

SPSUTOM

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The aim of this article is to identify attributes related to the quality of the hospitalization process, categorized from absolutely necessary to those whose presence does not significantly impact this quality (according to the Kano methodology). The identified attributes also simultaneously contribute to shaping patient satisfaction. The primary objective of this article is to indicate at what level in the satisfaction assessment factors determine the quality of the hospitalization process and to what extent they align with the expectations of hospitalized patients. Design/methodology/approach: The literature review will focus on identifying factors determining the quality of the hospitalization process. The empirical part of the article will revolve around classifying these attributes according to the Kano methodology through survey research. The next stage of the research process will involve assessing the satisfaction of hospitalized patients in areas corresponding to the Kano attributes -through survey researchand identifying discrepancies between expectations and satisfaction levels. Findings: Among the attributes that particularly determine the attractiveness of a hospital unit are those related to reducing time. Shortening the admission time to the ward, waiting for discharge, and the time it takes to conduct prescribed tests are emphasized. Additionally, the importance of adhering to the treatment stages according to the planned schedule is highlighted. Therefore, it is recommended as a priority to simplify procedures for both admission to the ward and discharge, as well as to strictly adhere to the treatment schedule while optimizing it to reduce the waiting time for prescribed tests during hospitalization.Research limitations/implications: The article presents the results of literature research, which can be complemented in further studies on this topic. One limitation of the research is the relatively narrow group of patients who completed the satisfaction assessment survey, both in terms of the number of patients, geographical area, and the number of hospital facilities. Additionally, the study only presented attributes related to the organization and the quality of the hospitalization process, without delving into broader topics related to personnel or material conditions, which likely also influence the level of patient satisfaction. These limitations point towards directions for future research. Practical implications: The results of the conducted research can have practical applications in the business field. Satisfaction assessment surveys completed by hospitalized patients from various hospitals will identify areas where patient satisfaction is the lowest. Consequently, 10 N. Baskiewicz, M. Daroń, A. Pachura, A. Sanojca they can serve as a basis for developing guidelines for efforts aimed at improving the quality of the hospitalization process. Additionally, the Kano methodology will indicate which attributes that determine the quality of the hospitalization process are most significant to pati...

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Virtual management during the Covid-19 era: Changes in leadership and management

Cited by 5 publications

References 36 publications

Entrepreneurship and SMEs under COVID-19 crisis: A literature review

Entrepreneurship and SMEs under COVID-19 crisis: A literature review

Relationships between leadership style and organizational commitment: The moderating role of the system of work

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