Virtual clinics in the present – a predictor for the future?

Parish, Tina; Ratnaraj, Maathu; Ahmed, Talat

doi:10.7861/futurehealth.6-2-s37

Cited by 5 publications

(2 citation statements)

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“…This has also been suggested by Parish et al. 21 who reported that this alternation would provide patients with more scrutiny. This would benefit those patients who are suffering with significant side effects.…”

Section: Discussionsupporting

confidence: 58%

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Cancer patient experience of telephone clinics implemented in light of COVID-19

Dalby

Hill

Nabhani‐Gebara

2021

J Oncol Pharm Pract

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Introduction Due to the pandemic of COVID-19 a number of National Health Service (NHS) Trusts in the UK adopted telephone consultations for patients who were shielding. As the pandemic continues to affect these services an evaluation was conducted to determine whether telephone consultations implemented during the pandemic should be maintained long term. The objective was to evaluate this new service and to understand patient experience. Methods This study was conducted via a telephone survey. Staff working in the Macmillan centres across the Trust called patients to survey them about their experience of telephone consultations. Data were collected 23/06/20 – 17/07/20. A mix of eight open and closed questions were asked. Data were collected on an Excel spreadsheet and patient identifiable information was anonymised. Results 55 patients accepted to participate in this study. Out of 55, 39 patients rated the phone consultation they had as either 4 or 5 out of 5. When asked if they would like to continue with phone clinics 33 said they would. The majority of consultations were conducted by doctors (43/55). Patients commented they had received great support from their healthcare professionals and they felt that phone consultations were safer in the current climate. Three of the patients felt the calls were rushed and others found it difficult to discuss pain management, sides effects and post-surgery issues. Conclusions This evaluation provides a brief snapshot of the experience cancer patients are having with phone clinics. A re-evaluation will take place once video consultations are implemented.

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Section: Discussionsupporting

confidence: 58%

“…Most of the patients were reviewed by doctors alone. 21 It was unclear why some patients were seen by both a nurse and a doctor. This could have been due to patient complexity or due to a more MDT approach to consultations in some tumour groups compared to others.…”

Section: Discussionmentioning

confidence: 99%