Virtual and Hybrid Meetings for Generation X: Using the Delphi Method to Determine Best Practices, Opportunities, and Barriers

Sox, Carole B.; Crews, Tena B.; Kline, Sheryl F.

doi:10.1080/15470148.2014.896231

Cited by 23 publications

(14 citation statements)

References 18 publications

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“…In one previous study, for Generation X attendees, planners recommended collaborating with content designers, adding interactive experiences to meetings and interacting with live experts for virtual meetings. Including real-world examples, offering easy to use technology and collaborating with content designers was suggested for hybrid meeting (Sox et al, 2014a(Sox et al, , 2014b. These recommendations appear to be supported by the defining values validated within this research.…”

Section: Discussionmentioning

confidence: 54%

Technology use within meetings: a generational perspective

Sox

Campbell

Kline

et al. 2016

JHTT

Self Cite

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Purpose This paper aims to examine generational formative referents as factors that influence meeting attendees’ adoption and technology use within virtual and hybrid meetings, and test the applicability of the technology acceptance model (TAM) as presented by Davis (1986). This study investigates how attendees’ experiences from their respective formative years (i.e. generational formative referents), the basis of the Generational Cohort Theory (GCT), influence the TAM model constructs. Design/methodology/approach A partial least squares analysis test is utilized to determine technology acceptance within meetings across three generations: Baby Boomers (1946-1964), Generation X (1965-1978) and Generation Y (1979-2000). Findings The multi-group comparison determined all three generations responded similarly with regard to the paths being tested, indicating each of the three generational cohorts within this study are influenced by the experiences of their formative years, which are different for each generation. Research limitations/implications The findings add to the limited foundation for scholars wanting to further analyze technology use within meetings, and for those interested in generational influences. Practical implications This study provides useful information for marketers and planners to increase meeting attendance, enhance attendee satisfaction, and further explore meeting engagement opportunities. Originality/value Underpinning the GCT, this study is the first within hospitality and tourism studies to investigate a theoretical model on generational technology use within meetings.

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Section: Discussionmentioning

confidence: 54%

Technology use within meetings: a generational perspective

Sox

Campbell

Kline

et al. 2016

JHTT

Self Cite

View full text Add to dashboard Cite

show abstract

“…However, events can occur as an in-person setting or as a virtual setting. Virtual events are becoming a more prevalent platform for hosting events (Kim & Park, 2009; Sox et al, 2014). Virtual events, while different in format from face-to-face meetings, enable attendees to join together without the need of travel, allowing a potentially larger audience to participate.…”

Section: Literature Reviewmentioning

confidence: 99%

Theory of Events

Roberts

Dolasinski

Reynolds

et al. 2021

Journal of Hospitality & Tourism Research

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Event management research has generally had a focus on the operational aspect of providing events. In this conceptual effort, the elements of an event are examined through the perspective of the attendee. Five key components of the event experience are identified and explored. Together, the five elements are used to build a model that presents the multifaceted nature of the attendee’s experience. The model is used as a basis for the theory of events to explain and predict what a participant needs and expects from an event experience.

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“…Research on hybrid meetings has been conducted in contexts such as business communication (Arnfalk and Kogg 2003 ; Panteli and Dawson 2001 ), workplace studies (Townsend et al 1998 ), management (Creighton and Adams 1998 ), education (Brooks 2010 ), tourism and hospitality studies (Sox et al 2014a , 2014b ) and law studies (Boros 2004 ). These papers address changing meeting experiences and practices with hybrid meetings as well as the structural, legal, organizational and logistical implications and requirements that come along with these types of meetings.…”

Section: Related Workmentioning

confidence: 99%

(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

Saatçi

Akyüz

Rintel

et al. 2020

Comput Supported Coop Work

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Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.

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Virtual and Hybrid Meetings for Generation X: Using the Delphi Method to Determine Best Practices, Opportunities, and Barriers

Cited by 23 publications

References 18 publications

Technology use within meetings: a generational perspective

Technology use within meetings: a generational perspective

Theory of Events

(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

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