Virtual accessibility in smart tourism destinations: The cases of Curitiba and Malaga

Abstract

<p class="a"><span lang="EN-US">Smart tourism destinations innovate using technology as a management and planning tool, providing information for managers, community and tourists. The search for sustainable development occurs through participatory management, in which mobility, accessibility, and quality of life are allied to experiences in the destination, in order to satisfy residents and tourists. Therefore, this work aims to evaluate Curitiba and Malaga, in a comparative way, as an intelligent tourist destination, based on criteria of virtual accessibility. To this end, use was made of qualitative, descriptive and exploratory methods whose main data collection techniques were: Bibliographic and documental research, recording by means of an investigation script on tourism websites. The analyses were carried out by means of a theoretical-practical pairing. It was observed that both cities, Curitiba and Malaga, are developing actions with the objective of being recognized as intelligent tourist destinations, as to the criteria of virtual accessibility.</span></p>

Technology, destination marketing and tourism: What, why and way forward

“…The utilization of emerging technologies holds the capacity to enhance the collaborative production of value among all participants in the sector, expand the experiential process across several dimensions, and streamline interactions between visitors and locations. The emergence of contemporary technology, namely mobile technology, enables travelers to simultaneously participate in virtual and real-world events [20] . The travel process comprises three distinct stages: pre-visit, during the trip, and post-visit [21] .…”

Constructing Spanish smart destinations: a new guide for the tourism industry

“…We like to highlight the importance of guaranteeing universal accessibility (physical and digital) for people with disabilities in tourist activities at Spanish smart destinations (Destino Turístico Inteligente, 2023; Florido-Benítez, 2023a, 2023b; Buhalis et al, 2023b). STDs consist of the adaptation of traditional destinations to new realities, making them innovative and accessible spaces for all (Fernandes & Bernier, 2021). The inclusion of the 10 element satellites in Figure 2 is part of the communication structure between users and STDs (Destino Turístico Inteligente, 2023; Buhalis, 2020).…”