Views on the Past, Present, and Future of Business and Information Systems Engineering

Aalst, Wil M. P. van der; Becker, Jörg; Bichler, Martin; Buhl, Hans Ulrich; Dibbern, Jens; Frank, Ulrich; Hasenkamp, Ulrich; Heinzl, Armin; Hinz, Oliver; Hui, Kai Lung; Jarke, Matthias; Karagiannis, Dimitris; Kliewer, Natalia; König, Wolfgang; Mendling, Jan; Mertens, Peter; Rossi, Matti; Voß, Stefan; Weinhardt, Christof; Winter, Robert; Zdravković, Jelena

doi:10.1007/s12599-018-0561-1

Cited by 23 publications

(8 citation statements)

References 89 publications

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“…Therefore, the most suitable technology for one may not be suitable for another. Technology can be seen as an enabler that makes enterprises more and more competitive [10]. In the SLR, we found references to simple and more complex technology.…”

Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%

“…This environment requires extensive information exchange, and the design and management of the inter-organizational business process is difficult [36]. Blockchain is a recent technology that can bring innovation in how these organizations interact [10,36]. With this kind of technology, inter-organization business processes can be supported, overcoming insecurity issues [10,[19][20]35], increasing trust, and reducing fraud [19][20]35].…”

Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%

“…Administrative business process digitalization can involve automation or simple, more careful management. Business processes (administrative) can be defined as a collection of related activities (events), resources, and decisions that involve roles (actors) that lead to a valuable output, fulfilling customer needs and implementing the strategic objectives of the organization [4,[6][7][8][9][10][11][12][13][14]. Business processes are the arterial system in organizations and interorganizational structures (essential for any competitive advantage) [4,[15][16].…”

Section: Introductionmentioning

confidence: 99%

“…There are a lot of considerations about what BPM is: a multidisciplinary area that includes business process management, modeling, automation, execution, control, measurement, and optimization [26]; a set of components like modeling, analysis, deployment, execution, and monitoring [10]; the life cycle is a circular sequence of planning, analysis, design and modeling, implementation, monitoring and control, and refining the process [22]; is the use of concepts, methods, and techniques to plan, administrate, configure, and analyze the business process so that organizations can improve, manage, and control their business processes [8-9, 25, 27-28]; an involving element like external environment, organization ownership, strategic alignment, governance, methods, information technology, people, and culture [17]; a six-core element as strategic alignment, governance, methods, information technology, people, and culture [29].…”

Section: Introductionmentioning

confidence: 99%

“…The technologies/tools that can be helpful to BPM and BPA, changing and improving business processes, are Blockchain [8,10,15,19,20,[35][36], Robotic Process Automation (RPA) [13,15,19,21,23,[37][38][39][40][41][42][43][44][45][46][47][48], Artificial Intelligence (AI) [13, 15, 19, 21, 23, 31, 36, 41-42, 44, 49-50], ERPs [21,[51][52][53][54], and Workflow Management/ Business Process Management Systems [12, 27, 36, 40-42, 51, 55-56]. It is usual to find a use of RPA technology in BPM and BPA [14-15, 23, 26, 31, 38, 48].…”

Section: Introductionmentioning

confidence: 99%

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Business Process Automation in SMEs: A Systematic Literature Review

Moreira,

Mamede,

Santos

2024

IEEE Access

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Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review (SLR) is a unique study that covers all the environmental variables for applying automation in business processes.

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Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%